Operations & Administrative Professional with Laser Experience

To Hiring Manager:

Please allow me to introduce myself. My Name Is Charles (Chuck) Sebbert.

My work experience has given me invaluable hands-on capabilities in problem solving, data entry, administrative support, dispute resolution and customer service.

As a team member of your organization, I can provide:

* Ability to adapt to organizational changes.

* Maturity to work as a valuable team member, team lead or alone with minimal supervision or no supervision at all.

* Professionalism, dependability, enthusiasm, integrity, practical experience, honesty and

loyalty while maintaining confidentiality.

* Efficiency, reliability, and a high degree of accuracy with data entry.

* Ability to look at challenges as opportunities with a proactive approach.

* Knowledge of general office procedures.

* Working knowledge of basic computer software and internet.

* Excellent customer service skills.

* Reliable attendance and flexible schedule.

* Excellent organizational and multi-tasking skills.

As a motivated business professional, I am experienced in:

* Project preparation, scheduling and supervision.

* Problem-solving and dispute resolution.

* Working with details and organizing required activities to meet deadlines.

* Information gathering, work prioritization and performing administrative

duties.

* Interviewing and assessing qualifications to achieve desired results.

* Phone etiquette and efficient phone communications.

Work History:

September 13, 2021, to November 17, 2025

Great American Products,

Laser Operator,

Supervisor, Mr. Vince Williams

My job consists of operating a laser engraving machine, handling products in preparation to engraving, and packing finished product for shipping to Customer. During my tenure I was asked to produce worktable organizers and rolling workstation extensions for all workstations after being designed and created my me to enhance my personal workflow and quantities of finished products. My workstation was always the example of how the facility stations were to look, be used, and be kept. Although I hold a valued position and enhanced credibility within the company, I desire to expand my capabilities and responsibilities.

June 1, 2020, to October 13, 2020

Nissan of New Braunfels,

Business Development Agent,

Supervisor, Ms. Kristalyn Dodson

My position was Business Development Agent in which I made outbound calls and took inbound calls regarding vehicle servicing appointments for two Dealerships (owned by the same entity). I would handle at least 100 calls per day with Customer show rates exceeding 85%. Many calls were regarding service pricing, warranties, and recall information. I worked with dual monitors, wireless headset and up to 10 different information and system platforms. My position was terminated upon a change of Dealership ownership.

February 13, 2017, to March 2020

CBE Companies, New Braunfels, Tx.

Fraud Agent and Front Desk Receptionist,

Supervisor, Mr. Jason Salias

I began as a Verizon Fraud Agent, investigating Customer issues in processing purchases and reacting to possible fraudulent activities. I was quickly assigned to “equipment” and “network” fraud issues both live and offline. I was later promoted to assist Customers with their billing disputes, collections, and processing credit card transactions. My last promotion was to the Front Desk position to assist in assist Human Services and Applicant processing. I monitored multi-screen security cameras to ensure policy adherence and to document violations.

I am in excellent health and have an attendance record well above average.

I look forward to speaking with you at your convenience.

Respectfully,

Charles Sebbert

1280 Long Creek Blvd.

New Braunfels, TX 78130

Hm. Phone 830-***-****

Cell Phone 830-***-****

********@****.**.***

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