Front Office & Guest Services Specialist Resume Title
Resume:
MBAH
TENJECT
***********@*****.***
LIMBE
Call number+237*********
Whatsapp+237*********
CONTACT DETAILS
SKILLS
Opera PMS (Property
• Management System)
• Front Office Operations
Guest Relations & Customer
• Service
Multi-line Phone Operation
• (Operator Room)
Restaurant Hosting &
• Coordination
• Reservation Handling
Conflict Resolution & Complaint
• Handling
• Upselling & Cross-selling
• Hotel Services
Strong Communication &
• Interpersonal Skills
• Team Leadership & Training
Multitasking in Fast-Paced
• Environments
A highly motivated and service-oriented hospitality professional with over 11 years of experience in 5-star hotel operations, guest services, front office, and food & beverage service. Demonstrated success in managing guest
experiences, coordinating with departments, handling reservation systems (Opera PMS), and ensuring the highest standards of hospitality. Skilled in multitasking, communication, and problem-solving in fast-paced
environments. Proven ability to contribute to team success and maintain a professional image under pressure.
PERSONAL STATEMENT
Front Office & Guest Services Associate
Rotana Hotel Resort & Spa, Fujairah
Hostess & Coordinator - Food & Beverage Division
Alshaya Group
WORK HISTORY
May 2018 - current
Greeted guests upon arrival and provided a warm welcome as a
• lobby hostess.
Managed guest check-in and check-out procedures using Opera
• PMS system.
Handled guest inquiries, reservations, and complaints
• professionally.
Operated the hotel's switchboard (operator room), managed calls,
• and coordinated messages between departments.
Followed up on guest feedback and special requests to enhance
• guest satisfaction.
Coordinated with housekeeping, engineering, and room service to
• ensure smooth operations.
Supported concierge services and promoted in-house offers and
• services.
Conducted daily briefing reports and assisted in front office
• administration and cashiering tasks.
Received multiple commendations from guests and management
• for excellent service.
Played a key role during high-occupancy seasons, maintaining high
• guest satisfaction ratings.
June 2018 - March 2024
Managed guest seating, reservations, and table arrangements in
• high-volume restaurants.
Coordinated daily shift schedules, staff briefings, and special event
• planning.
• Monitored floor operations to ensure seamless service flow.
• Assisted in training and mentoring new hostess team members. Liaised between service staff and kitchen to ensure timely food
• delivery.
Handled guest complaints and special requests with
• professionalism.
Managed administrative duties such as attendance reports, guest
• logs, and team communications.
Promoted from Hostess to Coordinator within 1 year due to
• leadership and performance.
Consistently achieved high guest satisfaction scores and improved
• operational efficiency.
Diploma
Hospitality Management
Advance level certificate
EDUCATION
QUALIFICATIONS
• Customer Service Excellence - Rotana Learning & Development
• Opera PMS System Training - Rotana
• Food Safety & Hygiene - Alshaya Group
• First Aid & Emergency Response
CUSTOM SECTION
Contact this candidate