Security Professional with Customer Service Focus

Nana-Ama Hudson

347-***-**** • *******.******@*****.***

EXPERIENCE

FJC / Allied Universal Security Services July 2025 – Present

Watched and patrolled NYC Health Department Corporate Building, to report any suspicious anomalies, and potential hazardous materials, that might pose a threat to the building and its occupants.

Signed Visitors, Students, and workers into the daily logbook, to ensure who’s coming in and out the corporate office.

Reported Incidents that occurred within the building on the incident report sheet, I’ll log it into the securities logbook for our records and for company records as well.

Conducted Safety Verticals outside the perimeter of the building, and Building Patrols within the building to ensure both hallways, and stairways on each floor are all safe and secure.

Watch Guard 24 / 7 LLC LIC Queens, NY July 2022 – March 4th, 2025

Security Officer

Facilitated a residential Building and made sure the building and residents were safe.

Signed visitors and delivery workers in and out for company records on who’s coming in and out the building.

Conducted Safety Verticals in the building to assure that each floor in the building was safe and secure.

Reported Incidents that occurred in the building on the incident report sheet.

CVS Pharmacy Cedarhurst, NY November 2022 – April 2023

Cashier / Store Associate

Assisted other cashiers during normal shopping hours by scanning merchandise items, itemizing and totaling customers purchases, answering customers questions and solving customer issues, assisted customers by unlocking items that where behind a case, Balanced a cash drawer by counting cash at the beginning and ending of my shift, collected various payment methods such as cash, check, bank cards, and gift cards to process customers purchases, assisted customers with returns and distributed charge backs on returned items and goods, and offered store credit to increase customers retention, answered incoming phone calls from customers that had inquires and questions about the store, and transferred phone calls to the appropriate department for further assistance.

Verified Money Gram orders from customers, by reviewing and recording customers driver’s license and Identification cards, using operating credit card authorization systems, so that way customers can transfer money internationally, pay bills, and receive money that was sent to them through Money Gram.

Arranged merchandise items to their appropriate sections such as over the counter medicine, skin care, makeup and feminine care products to ensure accurate merchandise inventory and pricing, helped customers locate specific merchandise items, replaced sales tags every week when products go on sale, and answered customers inquiries regarding CVS’s products and services.

Demonstrated the operations of new technology utilizing the CVS extra care mobile app by signing up customers to the monthly CVS care pass so that way customers can have access the monthly ten-dollar coupon for their purchases, and helped customers verify if they sent coupons to their account through the extra care mobile app.

Assisted customers with UPS package drop offs by utilizing the CVS ironman to scan the tracking number and send the customer a receipt via text message or email to track their package pick up and delivery.

Handed off Pick and Pack pickup orders to customers also by utilizing the CVS ironman to verify the customers pickup order and scan the order for our verification that the customer’s order was handed off to the right person.

Sera Security Services LLC Bronx, NY November 2019 – July 2020

Security Officer

Conducted safety rounds in family shelters to assure that all clients are safe and secure inside the facility.

Updated and Recorded entries in the daily Logbook to record visitors to the shelter, incidences inside the shelter, safety rounds that where conducted, and to clock in and out security officers for the next shift.

Signed clients in and out in the Client Record Book to show what time the client previously left and came back to the shelter. Worked 40+ hours for the work week.

Conducted room inspections and bed checks with RAs in client’s rooms to ensure that the clients where safe and to ensure that clients with baby’s had proper baby cribs for their kids.

Bank of America Merrill Lynch February 2019- August 2019

Broadcort Client Service Representative, Financial Operations Intern

Provided client support responding to client’s emails when they send them, I submitted daily request for wires to save the CSR’s time to input them and submitting daily DTC Funds using the DWAC system.

Developed recurring journal entries for trades settled with an incorrect account number so that I can structure adjustments with Debit and Credit Client Accounts, which saved 50% of the Client Representative’s time to input them through A.T.C.S.

Assisted the Client Service Team with Stock Record, where the clients book their trades to make corrections.

Used the international system ATLAS to see the status of settled international trades and to cancel all failed trades.

Used an excel spreadsheet to sort Low Balance Margin Accounts to find the status for the Liquidating Small Balance Accounts.

Configured Settlement Instructions to record the trades clearing transferring, and the verification of Settlement Instructions, also to set up instructions to settle with different countries.

Created payments using Security Payments Orders system, which made it more efficient to rectify discrepancies between current market value and the collateral value.

Created Manual Instructions using the Workbench system to Manually Instruct to settle in local DTC Markets.

Verified Realignments to check the moving positions with the same ISIN and different Merrill Lynch Security Numbers.

Checked Pending Fail Reports to follow up on the trade and to check to see the trade status to see if it settled or failed during settlement date.

Beach 41st Street Cornerstone Community Center, Far Rockaway, NY November 2016-April 2017

After-School Group Leader

Implemented instructional learning activities for improving student academic, physical and social skills.

Provided academic tutoring and enrichment programing for designated group of 20 third grade students.

Attended staff meeting with the head director in order to review and coordinate after school activities as well as learn new instructional techniques.

Rockaway Youth Task Force, Far Rockaway, NY

Garden Maintainer June 2016-August 2016

Supervised maintenance of indoor gardens and plantings in commercial and public facilities.

Maintained proper upkeep of sidewalks, fountains, fences, planters, and ground-keeping equipment.

Applied herbicides and insecticides on plants and the soil to prevent and control weeds, insects, and diseases.

VOLUNTEER EXPERIENCE

Women’s Resource Center Tribeca, New York September 5, 2018

Resource Recruiter

Tabling and handing out flyers for the women’s breast cancer walk.

Recruiting women in BMCC Campus to join the women’s resource center for women’s health and hygiene.

Informed women about upcoming events, at the resource center has to offer.

EDUCATION

Year Up New York, New York, NY August 2018 – Anticipated Graduation August 2019

Accruing 200+ hours of hands-on training in Business Management as part of a one-year career development program that includes six months of college-level courses and professional training followed by a six-month internship.

Borough of Manhattan Community College, New York, NY

Student February 2018- December 2019

Major: Business Management

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