Administrative Support & Intake Coordinator Pro

Trendelina Bejko

Astoria, NY ***** 347-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly organized administrative professional with 5+ years of experience in customer service, healthcare intake coordination, and client relations. Proven ability to manage high-volume communications, schedule appointments, verify insurance, and maintain accurate documentation. Strong background in remote-capable administrative support, data entry, CRM systems, and client relationship management.

CORE SKILLS

Remote Customer Support (Phone, Email, Chat)

Client Intake & Scheduling

Data Entry & Documentation

CRM & EHR/EMR Systems

Insurance Verification

Microsoft Office (Word, Excel, Outlook)

Calendar Management

HIPAA Compliance

Conflict Resolution

Bilingual: English, Albanian, Italian

PROFESSIONAL EXPERIENCE

Intake Coordinator / Office Administrator MB Home Health Care LLC 2021–2025

Managed full-cycle patient intake including scheduling and clinician assignment.

Handled high-volume inbound and outbound calls professionally and efficiently.

Verified insurance eligibility and processed demographic and referral data.

Maintained accurate digital records using EHR/EMR systems.

Ensured HIPAA compliance and confidentiality standards.

Life Insurance Producer NILICO 2023–2024

Conducted client consultations to assess insurance needs and recommend solutions.

Managed client communications via phone and email.

Tracked leads and maintained client records using CRM systems.

Real Estate Agent Keller Williams 2020–2023

Managed client communications, scheduling, and transaction documentation.

Provided high-level customer service to buyers and sellers.

Coordinated multiple transactions while meeting strict deadlines.

Server Pier 17 2014–2020

Delivered exceptional customer service in a high-volume environment.

Managed multiple customer requests simultaneously.

Resolved customer concerns professionally and efficiently.

EDUCATION

Associate Degree Macomb Community College

Medical Billing & Coding Diploma (ICD-10, CPT, HCPCS)

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