Software developer, assistant, customer service specialist

Charles Chukwuemeka

+234********** ********************@*****.*** Ibadan, Oyo, Nigeria Open to Remote Open to Relocate Open to Hybrid Open to Travel Open to On-Site LinkedIn GitHub PROFESSIONAL SUMMARY

Versatile professional with 5+ years of combined experience in customer service, digital marketing, and administrative support. Proven record of improving client satisfaction, optimizing workflows, and supporting business growth through data-driven and digital solutions. Currently expanding technical skills in HTML, CSS, JavaScript, and Python to transition into tech-driven roles. Passionate about delivering results in fast-paced, multicultural, and remote environments. SKILLS

Web Development: HTML, CSS, JavaScript, ReactJS, Python & SQL (In View) Analytics & Marketing: SEO, Google Analytics, Social Media Marketing, Marketing & Content, Content Creation Tools & Productivity: Google Workspace, Office & Productivity, Microsoft Office Customer Support: Customer & CRM, Customer Service, CRM Tools Soft Skills & Communication: Problem-Solving, Communication, Teamwork, Adaptability Languages English

EXPERIENCE

Housemaster

Dominican University

Present

Ibadan, Nigeria

Supervise 100+ students and coordinate welfare, safety, and discipline programs. Lead mentoring initiatives that strengthened student engagement and personal development. Collaborate with academic and administrative staff to maintain operational efficiency. Freelance Digital Marketer

Fiverr/Upwork, Remote Jan '20 — Present

Delivered 10+ projects with 4.8/5 average client rating. Boosted small-business web traffic by 50% through targeted SEO and ad campaigns. Designed high-conversion landing pages and managed paid advertising (Facebook Ads, Google Ads). Customer Service Representative

SwiftConnect Communications Lagos, Nigeria

Resolved 10+ daily customer queries with a 92% satisfaction rate. Reduced ticket resolution time by 30% through improved workflows and reporting. Collaborated across departments to enhance service delivery and billing accuracy. Administrative Secretary

Crescent University Abeokuta, Nigeria

Managed academic and administrative data for 500+ students. Streamlined recordkeeping and supported departmental coordination. Delivery Operations Assistant

Steph Plug Logistics Ibadan, Nigeria

Maintained 95% on-time delivery performance and handled daily reconciliations exceeding 100k. Provided real-time client communication and resolved order-related challenges promptly. EDUCATION

B.Sc. in Psychology, University of Ibadan (GPA: CGPA 4.7/7.0) Mar '15 — Apr '19 Nigeria

PROJECTS (GITHUB PORTFOLIO)

Survey Form Link

Built a clean, user-friendly survey form with accessible and responsive design (freeCodeCamp project) Product Landing Page Link

Created a responsive landing page for a fictional product, showcasing layout and design principles (freeCodeCamp project)

Personal Portfolio Link

Designed and developed a responsive portfolio website (freeCodeCamp Project) Weather App (JavaScript, API) Link

Built a web app that fetches real-time weather data from OpenWeather API (freeCodeCamp Project) Currency Converter (React) Link

Created a responsive app that converts between multiple currencies (freeCodeCamp Project) CERTIFICATIONS

Responsive Web Design, freeCodeCamp Jan '26

JavaScript, freeCodeCamp Jan '26

ReactJS (In View), freeCodeCamp

Python & SQL (In View), freeCodeCamp

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