Front Office Manager with 10+ Years Hospitality Experience

Location:

Miami Gardens, FL, 33056

Salary:

$55,000 annual

Posted:

March 25, 2026

Contact this candidate

Resume:

LEON JOSEPH

Mobile: 786-***-****

Email: *******@*******.***

2235NW 177th Terrace

Miami Gardens

Florida

33056

SKILLS

Management expertise

Proficient in critical thinking

Excellent written and verbal

communication abilities

Skilled in conflict management

Highly persuasive, goal-oriented,

and committed to customer service

A cooperative team player with

strong planning, coordination, and

execution skills

EDUCATION

September 1996 - July 2001

ENTREPOT SECONDARY SCHOOL

Caribbean Examination Council (CXC) Certificate

Jan 2023 - Nov 2023

AIMBRIDGE

Social Engineering – Smishing (SMS) Attacks

PCI Security Training – Understanding PCI DSS

Hospitality Training

Prevention Workplace Discrimination & Harassment

WORK EXPERIENCE

Digicel PNG Limited JANUARY 2024 - MAY 2025

Head of Retail & Flagships

Responsible for the overall management of the Digicel Retail Team and the Retail Channel performance including profitability, customer satisfaction, inventory management, operations efficiency and staff performance.

Develop and execute operational strategies for the Retail channel throughout PNG, ensuring uniformity across all channels, including Flagships, Exclusive Stores, Premium & Container Kiosks and glass counter operations.

Manage the Retail/Dealer Channel operations to guarantee that Retail Stores perform efficiently in terms of sales, customer service, and overall operations.

Create and promote the attainment of Sales Targets within the Retail channel by implementing diverse sales initiatives and strategies to meet those targets.

Develop and manage the Retail budget, ensuring adherence to all financial policies.

Manage the inventory levels of each channel to ensure compliance with minimum stock requirements.

Cultivate strong business relationships with Dealer partners through continuous professional and social engagement with Dealer principals and their teams.

Conduct quarterly Mystery Shopper research and assessments to ensure compliance with customer service and product knowledge standards. Promote succession planning and team development by implementing both formal training and on-the-job learning opportunities.

Holiday Inn - Port of Miami February 2023 - January 2024

Housekeeping Manager

Manage Housekeeping budget and implement measures for cost control Manage room attendants, laundry staff and cleaning personnel Ensure that all rooms, conference areas, and communal spaces are cleaned and maintained to meet IHG standards.

Recruit and train new employees.

Develop and manage staff schedules to promote efficiency, minimize costs, ensure fairness, track performance, and maximize productivity Manage housekeeping inventory, including cleaning supplies, linens, and room essentials.

Coordinate the repair of faulty and damaged items on property and schedule timely maintenance.

Ensure that staff comply with all health and safety regulations

Holiday Inn - Port of Miami September 2021 - February 2023

Operations Supervisor

Manage the effectiveness of the hotel's overall operation processes. Engage in strategic planning and goal-setting for different business functions.

Provide supervisory assistance to the Front Office, Reservations, Sales, and Housekeeping Departments.

Assess business requirements and customer needs, providing appropriate solutions for implementation.

Investigate and implement ways to enhance operations and lower costs. Supervise and train staff members

Provide day to day support to the Assistant General Manager.

Ensure that all teams adhere to company policies and regulations.

Royal Palm Resort South Beach November 2016 - March 2020 Rooms Controller

Provide supervisory assistance to the Front Office Director and Front Office Managers while overseeing the PBX department.

Address and resolve all requests and concerns from guests and associates.

Manage and empower associates to deliver excellent customer service. Monitor and manage house availability, room types, group arrivals, upgrade opportunities and communicate the daily strategy to teams. Collaborate with the Revenue Director to manage the daily room selling strategy.

Oversee and process mobile check-ins.

Assist with escalated supervisor calls and online guest feedback.

Manage rooms availability and guests requests.

B Ocean Resort Fort Lauderdale February 2018 - July 2018

Front Office Supervisor

Provide managerial support to the Front Office Director.

Perform Night Manager duties and supervise the Night Auditor to guarantee efficient hotel operations.

Manage daily Front Office operations.

Address guest needs and manage concerns.

Ensure service scores consistently exceed the minimum monthly Hotel average.

Train and educate teams on the guest services culture.

REFERENCES