Concierge and Administrative Professional with 5+ Years Experience
Resume:
Darnel Biscoe
**** **** *** ***********, ** *****
*************@*****.***
Professional Summary
Dynamic concierge professional with 5+ years of experience in front desk operations, customer service, and security support. Demonstrates strong communication and organizational skills with expertise in CRM and administrative functions. Adept at managing high-volume inquiries and providing exceptional hospitality, ensuring a professional and efficient environment during overnight shifts. Authorized to work in the US for any employer
Work Experience
Pension Specialist
Express Employment Professionals-Annapolis, MD
January 2025 to Present
• Provided high-volume inbound support, answering calls regarding annuity policies and retirement account balances with professionalism.
• Processed annuity payments, fund transfers, beneficiary changes, and withdrawals, ensuring accuracy and compliance.
• Researched and resolved complex issues related to policy provisions, surrender charges, and tax implications.
• Maintained compliance with FINRA and company regulations, documenting conversations in CRM systems.
• Explained retirement benefits and contract details to beneficiaries and participants, delivering clear and courteous service.
• Participated in team meetings for pension plans, supporting fiduciary oversight and effective management.
Office Administrative Assistant
Career Strategies-Washington, DC
January 2023 to August 2025
• Prepared and distributed documents, managed client communication in person and via telephone with professionalism.
• Provided efficient administrative support to executives and teams, ensuring smooth daily office operations.
• Prioritized competing demands in a fast-paced environment, maintaining attention to detail and accuracy.
• Assembled and processed client correspondence, ensuring documentation was complete for review and signature.
• Maintained discretion and confidentiality while interacting with clients and handling sensitive information.
Unarmed Security Officer
Gardaworld-Washington, DC
December 2023 to February 2025
• Maintained security and provided support to staff, completing detailed shift reports and emergency response coordination.
• Managed guest access, processed visitor requests, generated badges, and monitored C-Cure system for credential verification.
• Utilized Microsoft Office to manage staff and management emails, ensuring timely communication.
• Assisted with access issues by coordinating with building engineers and dispatching escorts for visitors.
• Monitored CCTV and performed stationary post duties to ensure facility safety and security. Front Desk Concierge
Planned Companies-Washington, DC
December 2023 to January 2025
• Served as the designated greeter, welcoming tenants and managing front desk operations with professionalism.
• Handled maintenance service requests, mail, packages, audits, and vendor interactions efficiently.
• Monitored surveillance cameras and maintained a motivated, knowledgeable, and respectful concierge presence.
• Provided clients with a unique experience of professional service, ensuring satisfaction and building strong relationships.
Health Screener
TDB Communications, Inc.-Washington, DC
December 2022 to November 2023
• Screened visitors at medical facilities, asking questions and taking temperatures to determine facility access.
• Assisted patients with obtaining nurse aid and security support as needed, maintaining a safe environment.
• Kept detailed reports of screening activities and interactions, ensuring accurate documentation. Concierge/Receptionist
NFC Amenity Management-Washington, DC
December 2018 to December 2022
• Delivered exceptional customer service, exceeding client expectations and needs in a luxury residential setting.
• Maintained "5 Diamond Experience" standards and contributed to team efforts as needed.
• Completed daily inspections using checklists to ensure cleanliness and readiness.
• Welcomed and acknowledged all guests, resolving resident and guest complaints promptly.
• Managed resident requests, phone calls, and concerns, guiding parking and monitoring lobby cameras.
• Facilitated contractor check-ins and check-outs, cultivated relationships with preferred vendors, and handled service requests.
• Followed company policies and procedures, displaying a positive and enthusiastic attitude as a team player.
Pension Analyst
ZAI/Pbgc-Alexandria, VA
September 2018 to December 2020
• Provided timely responses to client inquiries about retirement pensions, collecting and sending requested documents.
• Transferred clients to appropriate field offices for personal consultations, ensuring professional communication.
• Captured and tracked inbound inquiry information in CRM systems, maintaining accurate records.
• Forwarded recorded information via telephone, fax, or email to appropriate resources for further processing.
• Conducted research using PBGC website database to prepare responses and develop appropriate solutions.
Sales Associate
Autozone-Landover, MD
March 2018 to June 2019
• Worked as a team, communicating with customers in-store and over the phone to assist with parts and sales.
• Provided battery testing and engine light checks, ensuring customers received correct parts and service.
• Assisted customers with credit card transactions, delivering courteous and efficient service. Cashier/ Cook/Dishwasher/janitorial
Checkers Drive-In Restaurants, Inc.-Bladensburg, MD October 2017 to February 2018
• Performed dishwashing, floor cleaning, trash removal, and parking lot checks to maintain facility cleanliness.
• Cooked at fry stations, made sandwiches, and took orders at the cash register, delivering prompt service.
• Disassembled and cleaned frying machine parts, ensuring proper maintenance and hygiene. Sales Representative/Customer Service
Marlo Furniture-Forestville, MD
June 2017 to August 2017
• Promoted and sold products, attracting new customers and communicating with prospects by phone and face-to-face.
• Advised clients on matching furniture items, delivering personalized service and support. Food prep,Cashier, janitoral
McDonald's-Seatpleasant,MD
September 2016 to May 2017
• Assisted customers at the register, helping them decide on orders and processing transactions swiftly.
• Prepared food, bagged orders, made drinks, and operated the drive-thru register as a team player.
• Cleaned restaurant areas, lifted heavy items, and stocked supplies to maintain facility standards. Parking Staff
Command Center-Landover, MD
July 2016 to November 2016
• Guided cars to correct parking spaces at Fedex Stadium, ensuring efficient parking and traffic flow.
• Directed fans to exits and metro stations, providing clear guidance and customer service. Education
Psychology (Bachelor of Science)
Purdue University global-West Lafayette, IN
Present
Basic education (High school or equivalent)
Talloaks vocational Academy-Bowie, MD
August 2014 to July 2015
Skills
Concierge services Front desk operations Customer service Guest services Yardi Microsoft Office CCTV Surveillance Data entry Communication skills Office experience Time management Detail oriented Computer operation Filing Certifications and Licenses
Guard Card
January 2025 to January 2027
The District of Columbia Department of Licensing and Consumer Protection, Office of Occupational and Professional Licensing Division, Security Program, grants the following license. Adult first aid, CPR,AED
September 2024 to September 2026
Certificate ID#01LOU5M
Additional Information
"I am a very professional, Outgoing person who is a team player. Please Contact me for more info would be more then happy to answer additional qualifications thank you.
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