Dispatch/Customer Service Professional with CRM Experience
Resume:
**/**** - **/**** ********/ Patient Service Representative
Pfizer (AssistR), Orlando, FL
Customer/ Patient Service Representative DEXIAN contracted for Pfizer (AssistR)- Orlando, FL September 2024 to November 2024 Assisted Patients with cost effective programs geared towards medication affordability. Assembly Line Operator The Father's Table September 2023 to September 2024 Assisted in production of products made by the Fathers Table. Job detail included assisting lead make sure assembly line operating correctly with various job duties. 02/2021 - 03/2023 Customer Service Representative
Central Florida Expressway Authority, Orlando, FL
Customer Service Representative Central Florida Expressway Authority-Orlando, FL February 2021 to March 2023 Assist customers with accounts, clearing registration holds at the DMV, updating license plates, replenishing accounts, and resolving disputes regarding pay by plate invoices. Also providing customers with information about EPASS and the Central Florida Expressway Authority. 11/2018 - 02/2021 Merchandiser
Scotts Miracle Gro, Groveland, FL
JAMES DARDEN
1470 W 25th St, Apt 218
Sanford, FL 32771
Phone: 407-***-****
Alt Phone: 407-***-****
Email: ****************@*****.***
Objective
*Career interests also include customer service, county/government jobs, social service work, retail, and communications.
*Enthusiastic professional and responsible person with exceptional interpersonal skills; Proficient in CRM Cloud based computer technology, call center dynamics, hospitality, and retail. Ability Summary
*Computer (microsoft access, excell, word, powerpoint. Good communication skills.
*Ability to offer a business attitude which offers professionalism and substance for most business settings.
*Business Ethics plays a large role in my ability to offer a professional and positive attitude to a work setting.
*Enthusiastic professional, responsible person with exceptional interpersonal skills;
*Proficient in MS Office Applications (Word, Excel, PowerPoint), Internet proficient;
*Dedicated to ensuring a high level of customer service at all times. Employment History
Merchandiser for Scott's Miracle Grow from November 2018 to February 2021 • Assisted in stocking and marketing of Scotts Miracle Gro products for Home Depot and Lowe's Garden Centers in the Orlando, Florida area. 04/2011 - 10/2018 Customer Service Representative
Healthfirst, Lake Mary, FL
Customer Service Representative Healthfirst-Lake Mary, FL April 2011 to October 2018 Worked as a customer service representative for a health insurance company representing the underserved populations of New York, Ny. Assisted Patients, doctors, clinics, and hospitals with medical plan. Job detail included assisting callers with benefits, medical coding, prior authorizations, claims and billing, and filing an appeal or fair hearing.
07/2010 - 10/2010 Marketing Research Intern
Multicom Incorporated, Longwood, FL
Marketing Intern 2010
Multicom Incorporated - Longwood, Florida
Developed a nationwide database of independent telephone companies that included contacts and e mails of key purchasing managers (550 companies).
* Performed marketing research and excel database formulation on the ACUTA project
"Association for Communications Technology Professionals in Higher Education".
* Acquired business relationships through the procurement of state Agencies (state bidding opportunities) as a supplier of telecommunication equipment and services to state funded agencies.
* Developed a database for a broadband stimulus program to assist in the acquisition of business from federally funded projects in the BIP, BTOP, BIP/BTOP, RUS, and USDA (federal institutions) for government awarded stimulus programs to assist in growth of under-developed regions of the U.S. and small businesses.
* Gained hands-on product knowledge, familiarity with the telecommunication business process, experience in cold canvassing for leads via general contractors, data entry experience, and the ability to engage in extensive marketing research with the Reed sales report.
* Acquired, consulted, and developed relationships with awarded recipients of the Broadband Stimulus Program (BIP, BTOP, NTIA, RUS, and USDA).
* Composed and created leads via application of the Broadband Stimulus Program awarded from government agencies. The project entailed understanding a "public service response, "executive summary:and rules and regulations of federally awarded stimulus grants
07/2009 - 04/2010 Server/Waiter
Ruby Tuesday's, Ormond Beach, FL
Server/Waiter for Ruby Tuesday's restaurant located in Ormond Beach, Florida. 04/2005 - 03/2010 Telemarketing customer service agent Summer bay,resorts/stratosphere communications, Sanford/South Daytona, FL Sales Agent 2009 – 2010
Summer Bay Resorts – Sanford, South Daytona, Florida
• Also held this position from 2005 – 2006.
* Promoted and sold units for many of the Summer Bay properties nationwide.
* Verified and consulted many of the property owners, as well as potential buyers of the numerous products and services that summer bay offers.
*Engaged in cold calling, closing and verifications. 02/2008 - 10/2008 Trim Operator
Jordon Forestry Products, Barnesville, GA
Job duties included monitoring lumber production process for a major softwood lumber manufacturer.
08/2007 - 01/2008 Server
Ruby Tuesday, Sanford, FL
Job duties included waiter service, host, and back of house preparation. Skills included having extensive menu knowledge along with offering professional hospitality to the public.
06/2006 - 09/2007 SERVER
RED LOBSTER, Sanford, FL
Waite/ Server for Darden Restaurants for the Red Lobster in Sanford, Florida. 10/2001 - 08/2003 Night Supervisor
Dan Harrell Construction, Griffin, GA
Night Supervisor 2002 - 2004
Dan Harrell Construction - Fayetteville, Georgia
* Supervised renovation team in remodel of Kroger Grocery Stores (Overseeing Labor and demolition crew, theft prevention, task management of carpenters, electricians, cement workers, and general laborers).
*Assured safety of customers while store remained in operation 03/2001 - 09/2001 Server/Waiter
Reynolds Plantation, Greensboro, GA
Server/Waiter Reynolds Plantation-Greensboro, GA March 2001 to September 2001 Banquet Server/Houseman for the Reynolds Plantation community. Job detail included setting up events, parties, wedding, meetings, and fund raiders (ex casino night or golf). Reynolds Plantation is home to some of the best golf courses in the southeast.
04/1997 - 08/1999 Lab Technician
The University of Georgia Department of Agriculture and Environmental Sciences, Griffin, GA
Laboratory Technician (Student Position) 1997 – 1999 University of Georgia, Department of Agriculture and Environmental Sciences – City, State
*Assisted agronomist and PHD in the scientific testing of Georgia cash crops.
* Prepared seed counts of different varieties, planted, cultivated, harvested, and tested a number of brands, types, and varieties to assure successful yield rates for Georgia cash crops.
* Performed experimental testing of crops, including corn, sorghum, canola, wheat, oat, and barley.
Business Administration
Bachelor's Degree
Georgia College and State University, Milledgeville, GA Associate's
Associate's Degree
Gordon State College, Barnesville, GA
Education History
Occupational Licenses, Certificates and Training
Honors & Activities
*Initiated brother of the PI Kappa Alpha Fraternity in April 2000, Theta Gamma Chapter, at Georgia College & State University.
* Marketing Club member of the J. Whitney Bunting School of business from 1999 to 2001. Additional Information
Detailed References
Brandon Perkins, E7 /Supervisor
Dept. of Defense
102 Brendal Drive
Ormond Beach, FL 32176
Sharon Oaks, Banker/Teller
Riverside Bank
141 Woodrift road
New Smyrna, FL
Erin MCGINNIS, Reservation Manager
Nickelodeon Suites
1608 Oviedo Grove Circle
Oveido, FL 32765
************@*********.***
Matthew Conrad, Marketing Manager
Multicom Incorporated
1076 FLORIDA CENTRAL PARKWAY
Longwood, FL 32750
****@***********.***
Contact this candidate