Remote customer service/Data entry
Resume:
Teri Woodke
Dedicated professional seeking to leverage my Customer Support and
Administrative skills to enhance organizational success and growth. 8282 Auberry Dr #1049
Sacramento, CA 95828
********@*****.***
EXPERIENCE
Customer Service Representative (Office and
Administrative Support) Freelance
08/2007 - Present
● Deliver completed work on projects assigned by clients on time
● Handled multiple positions with different clients handling such as; customer service, appointment setting, handling teams for market surveys, and lead generation
● Respond promptly and clearly to messages sent by the client
● Record the time and progress of online project
● Data Entry
● Medical Terminology
● ICD-9 and CPT-4 Coding
● Magento
● Zendesk email answering
Call Center Agent National Imaging Associates, Inc 06/2005 - 08/2007
● Order tests that could determine the causes of product malfunctions.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
● Refer unresolved customer grievances to designated departments for further investigation.
● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Check to ensure that appropriate changes were made to resolve customers' problems.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
● Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme SKILLS
Data Entry
Customer Service
Chat Support
Customer Satisfaction
Microsoft Products
Customer Relations
Interpersonal Skills
Call Center
ICD-9
CPT-4
Medical Terminology
A/R & A/P
LANGUAGES
English
weather conditions that could increase utility bills.
● Determine charges for services requested, collect deposits or payments, or arrange for billing.
● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
● Review insurance policy terms to determine whether a particular loss is covered by insurance.
Call Center Specialist Kaiser Permanente
05/2004 - 06/2005
● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
● Refer unresolved customer grievances to designated departments for further investigation.
● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Check to ensure that appropriate changes were made to resolve customers' problems.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
● Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Pharmacy Clerk Kaiser Permanente
01/2002 - 05/2004
● Receive requests from patient for new or refill
prescriptionsReceive cash, check or accepted credit cards in payment for prescriptions or other pharmacy sales, operate a cash register
● Receive cash, check or accepted credit cards in payment for prescriptions or other pharmacy sales, operate a cash register
● Write or imprints patient's identification
● Take requests for prescription refills from telephone answering machine, record pertinent information on telephone request log, such as patient's name
● Helping receive the correct medication
● Provide in person and telephone reception in high volume pharmacy
● Support the workflow of the pharmacy department by greeting patients
● Created and implemented a survey of customer service for Pharmacy Clerks' performances leading to more accountability and improved customer service
● Filling pharmacy in Northern California
● Assist patients with medications by cashiering, billing, outpatient customer service with OTC products
● Check people in getting prescription
● Establish strong relationships with Kaiser patients, doctors, and coworkers
● Performed sales and typing / data entry of medical prescriptions
● Provided great customer service and role model service standards
● Provided in-person & telephone reception for members
● Process prescriptions and distribute medication Communicate with patients to evaluate, manage, and troubleshoot benefit and medication inquiries Collaborate with pharmacy staff team to ensure patient safety and satisfaction
● Check in/out patient by following policies and procedures and using the check-in / out systems of manual visit records when the systems are
● Sold prescription and over-the-counter medication to patients Executive Assistant Aerojet Rocketdyne Holdings, Inc. 05/1987 - 12/2001
● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
● Establish work procedures or schedules and keep track of the daily work of clerical staff.
● Supervise other clerical staff and provide training and orientation to new staff.
● Use computers for various applications, such as database management or word processing.
● Create, maintain, and enter information into databases.
● Order and dispense supplies.
● Schedule and confirm appointments for clients, customers, or supervisors.
● Complete forms in accordance with company procedures.
● Make copies of correspondence or other printed material.
● Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
● Manage projects or contribute to committee or team work.
● Arrange conference, meeting, or travel reservations for office personnel.
● Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
● Open, read, route, and distribute incoming mail or other materials and answer routine letters.
● Train and assist staff with computer usage.
● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
● Learn to operate new office technologies as they are developed and implemented.
● Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
● Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
● Maintain scheduling and event calendars.
EDUCATION
Irvington High School, Fremont— Diploma
1974
Reference available upon request
Contact this candidate