Administrative Support Specialist with 17+ Years Experience
Resume:
Sydna (Raquel) Littlejohn
Professional looking for a new Opportunity
Valdese, NC 28690
******************@*****.***
Professional Summary
Detail-oriented professional with 17+ years of experience in administrative, client/residential support.
Dependable, adaptable, flexible, knowledgeable, always willing to learn new skills, and fully committed
to my work
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Valdese Cleaners-Valdese, NC
May 2016 to Present
• Set up all new customer accounts and keep all existing accounts updated which include personal,
business, county, state, etc helping to ensure that we are providing 100% customer satisfaction.
• Assist with staffing/scheduling needs
• Provide customer/staff support daily by helping with checking in customers dropping off items/checking
out customers picking up items in the drive through and/or up front
• Handle all customer calls which is the main line of communication for our customers using our pickup/
drop off delivery service.
• Accommodate special requests and/or resolve any issues as needed within my authorization, or
connecting them to the appropriate personnel for help if not
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important
documents
• Maintain and order all inventory. Researching pricing options from various suppliers/vendors as needed
to keep price down
• Do all daily, weekly, and monthly in house cleaning
Staffing Administrator
Skill Creations, Inc-Morganton, NC
June 2015 to April 2016
Handled all scheduling needs for our community operations division. Ensuring that clients required hours
were covered by our direct care professionals. Posted, interviewed, and hired for all open positions that
needed to be filled. Handled all on call issues for community M-F from 9a-6p and on call 24/7 every other
two weeks for all community and residential issues
Program Coordinator
Skill Creations-Morganton, NC
March 2013 to May 2015
Planned out/scheduled and then assisted with all daily activities inside Skill Creations, Inc. day program
facility located in Morganton, NC and set up/scheduled all activities/events that were off site as well for
clients that had hours through our day program.
I also trained new staff and/or back up direct care professionals when working with a client for the first
time, or anytime a clients care plan had been updated.
Arranged all staffing needs covering hours for clients who were in the process of finding a permanent
direct care professional, and/or for clients needing hours covered pertaining to direct care professional
using vacation time, sick time etc
Mapped out the routes for clients who were being picked up and dropped off by one of our four facility
vans and made the weekly van schedule
I continued being the daily driver for the afternoon drop off two hour route while in this position
Handled all on call issues for residential and community ops on a 24/7 basis two weeks out of every
month and on a daily basis for the day program facility
• Managed and coordinated all aspects of the program, including planning, execution, and evaluation
• Implemented a tracking system to monitor program progress and milestones, ensuring on-time delivery
• Developed and maintained program documentation, including reports, schedules, and status updates
• Collaborated with program staff to identify training needs and organized relevant workshops and
seminars
• Managed program logistics, including scheduling, venue booking, and equipment procurement
• Managed program-related inquiries and provided prompt and professional responses
• Created and distributed program materials, including brochures, flyers, and informational resources
• Did all the daily cleaning for the day program
Direct Support Professional
Skill Creations, Inc.-Morganton, NC
February 2010 to March 2013
DIRECT CARE PROFESSIONAL
Assisted mentally challenged clients of all ages including those with physical disabilities with building
and practicing skills and activities needed for daily living
Assisted clients with completing their daily and weekly goals. Depending on their individual needs
completing goals could take place in the community, Skill Creations day program which was located in
Morganton, NC, their residence, or a respite facility in certain situations
Worked with 1:1 clients and/ or groups as back up staff and on a permanent basis through our day
program and respite facility
Drove the drop off two hour route for four months while in this position. I gave meds to any of my clients
who had them sheduled during the hours I was working with them. I also gave meds, checked blood
sugar, gave insulin shots, did the in and out catheterizations, trachea suctions, tube feedings, and made
out the MARs as needed or scheduled while working through the respite facility. Cleaned facilities and
client homes on regular basis as well
Certified Nursing Assistant
Shaire Center Inc.-Lenoir, NC
December 2006 to February 2009
Assisted our residents on an individual basis depending on their level of care with any to all their needs
of daily living. Which included but not limited to showering, grooming such as getting dressed, brushing
teeth/dentures, applying deodorant, being fed their meals, going to the bathroom, and/or changing their
diapers every 2hrs.,or as needed.. I cleaned residents rooms except for making the beds which was
provided by housekeeping
Education
High School Diploma
Southwestern Community College-Sylva, NC
June 1997 to June 1998
Skills
• Administrative experience
• Data management
• Attention to detail
• Cleaning homes and facilities
• Office management
• Customer service
• Organizational skills
• Staff recruiting, hiring, training, and scheduling
• Background checks
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