Part-Time Client Care & Case Management Professional

Rayford Joseph

Navasota, TX

Professional Summary

Experience with multiple levels of medical care, ranging from Mental health clients, Develop Mentally Disabled clients,Elder care services.I am currently seeking position that allows the use of my work experiences.Available for full time or part time position. Work Experience

Case manager, clinical liaison, Assisted living manager,Night shift working in residential facility for clients 8-17 yrs( Denver Children's Home Presbyterian/St. Luke's Medical Center,Kindred Hospital, Select Hospital,Namaste Hospice,Barth Assisted living-Denver, CO

January 1987 to March 2010

Review patient charts for discharge planning.Negotiated with Medical Insurance, evaluate patients for appropriate level of medical intervention and discharge planning.Met with families and hospital staff to provide best outcome for patients.

Hospice provided direct care to clients facing end of life issues. Denver Children's Home, working overnight shift for clients 8-17 yrs of age.Oversight, working to keep children safe and provide role model.

Barth Assisted living,managed medication and staff, provided personal care as needed,directed staff of providers.

Law Firms, provided assessment and resources management to clients for residential and health care services and Court ordered assessments as required for clients of Law Firms. Education

Psychology and Sociology (Bachelor's degree)

Texas A & M University-College Station-Navasota, TX September 1981 to May 1986

Psychology (Bachelor's degree)

Texas A$M-College Station, TX

September 1980 to May 1986

Associate's degree

Bachelor's degree in human services

High school diploma or GED

Skills

• Phone communication

• Intake Experience

• Leadership

• Microsoft Outlook

• Training & development

• Talent acquisition

• Client relationship development

• Electronic health records (EHR) management

• Account management

• Typing

• File organization

• Clinical documentation

• Mental Health Counseling

• Record keeping

• Word processing

• Customer retention

• Sales

• Interview coaching

• Order placement

• Local agency collaboration

• Job offer review coaching

• Client interaction via phone calls

• Team management

• Skype

• Phone etiquette

• Direct sales

• Grocery store

• Adult education

• Experience with children

• Hospice Care

• Cleaning

• Community outreach

• HIPAA

• Working with individuals with disabilities

• Care plans

• Medical terminology

• Caregiving

• Attention to detail

• Caseload management

• Social work

• Developmental Disabilities Experience

• Collaboration

• Task prioritization

• Behavioral Health

• Experience with individuals with mental health conditions

• Crisis Intervention

• Crisis Management

• Call center

• Conducting sales calls

• Ability to motivate

• Victim advocate experience

• Hospice experience

• Infection control

• Achieving HIPAA compliance - Largest yearly HIPAA compliance rate achieved (More than 95%)

• Home visits (communication methods)

• Customer relationship building

• Basic math

• Autism spectrum disorders support

• Grammar Experience

• Maintaining patient confidentiality

• Interview skills training facilitation

• Residential cleaning

• Microsoft Office

• Program Management

• Case Management

• Computer operation

• Customer service

• Teaching

• Budgeting

• Interviewing

• Direct support

• Individual / Group Counseling

• Program Development

• State healthcare regulations

• Motivational interviewing

• Microsoft Excel

• Communication skills training facilitation

• Experience with individuals with neurodevelopmental disorders

• Special Education

• Healthcare team management

• Teamwork

• Conflict Management

• Public health

• Computer skills

• Schedule management

• Windows

• Problem solving

• Communication skills

• Driving

• Operations

• Medicare

• Data entry

• Meeting Facilitation

• Medication Administration

• Patient interaction

• Hospital Experience

Languages

• French - Beginner

• English

Awards

social worker,case manager

April 1997

Quarterly Outstanding Employee.Presbyterian St Luke's hospital. Employee of the month, Comfort keepers homecare,12-24 Certifications and Licenses

CNA

Provided direct care to clients in their home.Did not have certification license during this time.PRN provider

Driver's License

June 2024 to June 2031

TS/SCI

Additional Information

I have a broad range of experience from teaching underserved youth in their homes to case manager, social worker, discharge planner coaching developmentally disabled for jobs, oversight, overnight for 8-17 year old juvenile s, working and assessment of Veterans for home needs as well as assessment for level of care whether acute,long term care,or lower level of care.Home visits and assessment for HIV client needs and developing care plans for all of the above populations. Assessment for Court ordered plan of care.Assessment and implementing care plans for Geriatric attorney clients Served on Colorado Board for the development of HCBS services for HIV clients.Developing and implementing care plans for clients at various levels of care ranging from underserved youth at home,to juvenile, veterans, elderly,HIV, developmentally disabled.Caregiver in home for clients living with dementia.

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