Customer Service and Data Entry Specialist

Michele

Chito

Profile

Education

References

References will be provided upon request.

Additional Skills

Work Experience

Art Institute of Pittsburgh, Online Division

Media Arts and Animation

Youngstown State University

Graphic Arts and Italian Language

Girard High School

Class of 1998

Agent

Communicator

Support Specialist

Cashier

Embroiderer

Embroiderer

Advisor II

Inbound and outbound customer service calls

with borrowers for multiple departments in the

company to accurately process payments and

provide resolutions

Assisted borrowers with forbearances,

deferments, and various applications

Data entry for Public Service Loan Forgiveness

applications

2011 - 2012

1999 - 2010

2012 - 2019

2019 - 2020

2021 - 2023

2010 - 2011

2023 - 2026

2020 - 2021

Nelnet

Primerica

Select Sportswear

Howland Giant Eagle

InfoCision Management, Inc.

Pharmacy Data Management, Inc

Knightline Screenprint and Embroidery

Telephone: 330-***-****

E-mail: *******.*****@*******.***

Address: 1223 North Rd. #59

Niles, OH 44446

As a result of my experiences in the

workforce, I am able to work well

independently as well as a member of a

team. Learning and comprehending new

systems and methods come quickly and

easily to me. My goal when carrying out a

project is to produce results above and

beyond what is expected in a

dependable, conscientious and accurate

manner. You can count on me to be

dedicated to whatever task or

responsibility that I am faced with. For

these reasons, I believe I can be a great

asset to your company.

Volunteer work running the AVL

computers on the media team at my

church

Mission trips in Central and South

America with different organizations

Playing bass and guitar in the church's

worship team

Usher during church services

Advisor I

Firstmark Services

Inbound customer service calls with borrowers

for all lenders to accurately process payments

and provide resolutions

Assisted borrowers with forbearances,

deferments, and various applications

Scheduled and coordinated appointments and

meetings for the regional vice president

Answering phone calls from pharmacies,

physicians, and members to accurately provide

resolutions

Troubleshooting online claims processing

Entering overrides, prior authorizations, and real time eligibility

Managing and operating embroidery machines

Fulfilling orders for national companies

Maintaining quality standards

Working as part of a team to meet customer

needs

Managing and operating embroidery machines

Fulfilling orders for national companies

Maintaining quality standards

Working as part of a team to meet customer

needs

Processed inbound customer service calls in a

high-volume call center

Conducted outbound calls for multiple

organizations

Assisted clients with allocating donations

Represented various businesses in customer

communication

Operated cash registers and managed cashiering

staff schedule

Processed customer sales

Answered customer questions

Supervised Self-Scan registers

Contact this candidate