Executive Administrative Professional
Resume:
TAMEKAI DAVIS
Lusby, MD *****
**************@*****.***
Security Clearance: Active Secret
Obtain a permanent position in an administrative setting where I can maximize my ability to communicate effectively with all levels of staff, incorporate my organizational and computer literacy skills, and apply my extensive customer service and teamwork experience.
● Effective Communicator ● Customer Service 12+ years ● Analytical and organized
● Microsoft Office/Google Suite ● Excellent Clerical Skills ● Self-driven Team Player
● Tier 2 Help Line/Escalations
● Self-motivated
● Problem Solving
● Time Management
● Empathy
● Collaborative Mindset
● Scheduling/Call Center
● Call Center Experience
● Project Management Skills
● Active Listening
● Prioritization
● Teams Meetings
● Independent Self-Starter
● Remote Environment
● Office Etiquette
● Leadership Skills
● Adaptability
● Strategic Communication
February 2023 – Current StandOUT Kre8tionz, LLC.
Executive
• Oversee the administration function of the business.
• Communicating effectively and networking with different vendors for vending events and opportunities.
• Order supplies, monitor, and keep inventory.
• Schedule events, take custom orders, network, advertise products, and make travel arrangements.
• Review, prioritize, and respond to emails; answer and return calls.
• Effectively communicate with the customer, taking their order. Customize it while paying attention to detail in the creation of the order. Mail the customer their order being sure to have excellent time management.
• Negotiate deals, bulk supplies, and orders.
• Organize documents and receipts; maintain records.
• Multitask in a fast-paced environment.
• Utilize Canva to get projects and orders done.
• Strategic and creative thinking to execute orders as well as select event schedules.
• Interact with the public, CEOs of companies and organizations.
• Successfully work independently and on a team, utilizing effective communication and collaboration. April 2024 – Current ITCON
May 2021 – February 2023 The Midtown Group
Executive Administrator
• Responsible for receiving outside calls for FEMA.
• Provide excellent and supportive customer service experience for the survivor.
• Develop supportive and productive relationships with my team by being a great team player.
• Managed my cases and disputes in an effective manner according to the needs of the survivor.
• Tier 1 Agent Helpline/Registration Intake Disaster Specific
• Receive escalated calls to better assist the survivor with their case.
• Created work packets if one was needed for the next process in the case.
• Complete applications over the phone for applicants that need funeral assistance and the exchange of sensitive data that requires the applicant to approve the FEMA disclaimer before any information is given.
• Provide status updates to applicants after verifying applicants’ identity using their disaster and registration number. Professional Experience
Qualification Summary
Objective
Effectively communicate to them their status and what the next step will be.
• Successfully complete and pass required yearly security classes.
• Verify the application process to include the validation of documents and forms before directing it to caseworkers.
• Update and track the details of the applicant's call into the system. November 2020 – May 2021 Alorica
Deposits Servicing Phone Agent
• Responsible for receiving outside calls for the bank that is contracted by the company. I am responsible for opening and closing OSA accounts; money movement transactions; open or close CD, HYCD, or NPCD accounts; update customers' information if needed; ACH transfer, wire transfer; link accounts; and add beneficiaries.
• Proficiently read all the information and disclosures to the customer.
• Utilize the different tabs to be able to assist and complete the transaction.
• Certain classes and compliances were required to take one of which was Information Security and Cyber Security Essentials.
• Utilize the Help Desk or FOBO, in Symphony, when help is needed to assist a customer.
• In the SOW, Source of Wealth Department, I was assigned files that needed to be checked against the narrative. For any missing or incorrect information, I was responsible for adding/correcting it.
• In the Redoc department, using the DocuSign program, I would use that database to cross-reference with the contract of the customer to be sure that it matches what is in the database.
• Magna Fraud Agent/Apple Card Specialist for GS. Receive calls sent to us to assist customers with their Apple Card issues or questions they may have about their account. October 2018 – December 2019 F.S. Taylor & Associates, P.C. Enrollment Auditor
● Responsible for examining and analyzing the enrollment audit for the Office of the State Superintendent of Education for the District of Columbia
● Reviewed student records and input data into the systems to determine residency eligibility in the District of Columbia
● Worked with web-based applications and mobile technologies to review records
● Worked under pressure to meet deadlines in a fast-paced office environment Fleet Business School, Annapolis MD1994-1995 - Fleet Business School, Annapolis MD - Micro Computer Operations Certificates
• Security Training for the Department of Homeland Security 4/08/2022
• OPSEC Awareness for Military Members, DoD Employees and Contractors 4/18/2022
• Insider Threat Awareness 4/18/2022
• Unauthorized Disclosure (UD) of Classified Information and CUI 4/18/2022
• Cyber Awareness Challenge 2022 4/19/2022
• U.S. Department of Homeland Security—Privacy at DHS 4/19/2022 References available upon request
Education
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