Administrative & Operations Specialist with Customer Focus

Crescentia Acosta Ariza

Antioch, TN • 615-***-****

**********.******@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and operations professional with 8+ years of experience supporting office management, customer service, inventory coordination, and digital content management. Known for strong communication, accuracy, and the ability to learn fast and manage multiple priorities. Seeking an office, administrative, coordinator, or customer support role where I can contribute immediately. CORE SKILLS

● Office Administration & Organization

● Customer Service (In-person, Phone, Email)

● Cash Handling & Payment Processing

● Inventory Tracking & Order Entry (Syspro)

● Social Media & Website Updates

● Project Coordination

● Data Entry & Filing

● Photography & Digital Media

● Fast Learner • Detail-Oriented • Team-Focused • Strong Communicator PROFESSIONAL EXPERIENCE

Office Manager

Better Homes & Gardens Baker & Cole – Tullahoma, TN Feb 2025 – Oct 2025

● Managed daily front-office operations, greeting walk-ins and assisting customers promptly and professionally.

● Answered high-volume phone calls and emails, routing inquiries to the appropriate agents.

● Created and posted social media updates to support property marketing.

● Organized and maintained all office files, printed materials, and digital documents.

● Received, processed, and distributed mail, bills, and rent payments including large checks and cash.

Counter Sales & Inventory Specialist

Alley-Cassetty Brick & Block – Murfreesboro, TN

Aug 2022 – Nov 2024

● Entered customer and salesperson orders in Syspro with high accuracy.

● Supported customers in person, by phone, and via email, ensuring timely solutions and excellent service.

● Oversaw inventory of 8+ million bricks, coordinating ordering and distribution for outgoing jobs.

● Designed detailed yard maps to improve inventory efficiency.

● Operated cash register and processed large checks and cash payments securely. Secretary / Administrative Support

Gregory Drywall & Painting / GH Custom Homes – Murfreesboro, TN Sep 2016 – Present

● Managed website updates and created content for social media and marketing campaigns.

● Handled project photography, mapping, proposals, invoices, and client communications.

● Prepared work plans and assisted with document creation for ongoing projects.

● Completed tax preparation and basic bookkeeping duties. VOLUNTEER EXPERIENCE

Media Room Staff Member

Believers Tabernacle – Murfreesboro, TN

Oct 2011 – Aug 2022

● Operated projection, audio, and live-streaming systems during services.

● Uploaded files and performed basic website updates using FileZilla and WordPress.

● Managed cameras, soundboards, and streaming equipment as needed.

● Trained new media team members on equipment and procedures. EDUCATION

Bachelor of Fine Arts (BFA), Interactive Design

O’More College of Design – Franklin, TN

Aug 2012 – May 2016

Relevant coursework: Photoshop, Illustrator, InDesign, Photography, Web Design, Animation, Marketing, Design Principles

REFERENCES

Available upon request

Contact this candidate