Oracle HCM Cloud Techno-Functional Consultant with AI-Driven HR

Samarth Upadhyay

Bengaluru • 989-***-**** • *******************@*****.*** • linkedin.com/in/samarth-upadhyay Oracle HCM Cloud Techno Functional Consultant

Oracle HCM Cloud Techno-Functional Consultant with 3+ years of experience specializing in HR Help Desk, Case Management, and Benefits modules. Experienced in end-to-end Oracle HCM implementations. Hands-on experience in implementing AI-driven capabilities such as Triage and Resolution AI Agents to streamline HR Processes, improve response efficiency, and enhance employee experience.

WORK EXPERIENCE

Infosys • Bengaluru 04/2025 - Present

Associate Techno Functional Consultant • Full-time

• Led end-to-end implementation of HR Help Desk and Case Management modules in Oracle HCM Cloud, handling configuration, testing, and deployment, improving HR case resolution efficiency by ~60%.

• Implemented inbound and outbound email integrations enabling automated Help Desk request creation, reducing manual ticket logging by ~30-40% and improving response turnaround time.

• Leveraged Oracle Generative AI capabilities to enhance HR Help Desk productivity and Designed AI-driven HR automations using Triage and Resolution Agents, reducing average HR query handling time by 2X.

• Designed and implemented VBCS extensions, including creation of custom fields and delivering all required 25D UI and logic changes.

• Developed Groovy scripts to automate request routing based on keywords, improving ticket assignment accuracy by 3X and reducing manual triaging.

• Built and maintained HCM Extracts, OTBI dashboards, and BI Publisher reports, Custom Alerts, reducing manual reporting effort by ~50%.

Cognizant Technology Solution • Bengaluru 10/2022 - 04/2025 HCM Cloud Techno Functional Consultant

• Implemented HR Help Desk and Case Management modules in Oracle HCM Cloud as part of end-to-end implementation projects.

• Designed and configured custom notifications using Object Workflows and Triggers to meet client-specific requirements, improving process visibility and reducing manual follow-ups by ~30-40%.

• Managed user roles and security in HCM Cloud, worked on security roles by creating custom roles to provide the additional access to users.

• Created and optimized OTBI dashboards and SQL Queries for HR operations, case tracking, and SLA monitoring reducing manual reporting effort by ~50%.

• Performed data validation, testing (SIT/UAT), and post-production support for HR Help Desk and Case Management implementations.

EDUCATION

Bachelor Of Technology in Electrical and Electronics Engineering Oriental Institute Of Science and Technology 08/2018 - 06/2022 SKILLS

• SQL

• BI Publisher

• OTBI Reports

• Dashboards

• RTF Template

• E-Text Template

• Security Roles

• HCM Data Loader

• HCM Extract

• HCM Modules

• Visual Builder Studio

• Agile Methodologies

CERTIFICATIONS

Oracle Cloud Infrastructure 2025 Certified Foundations Associate 01/2026 - 01/2028 Oracle

Oracle Cloud HCM Technical

Infosys

Oracle Fusion AI Agent Studio Certified Foundations Associate - Rel 1 Oracle

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