Data Entry & Donor Records Specialist

Melba E. Garcia

954-***-**** Arlington, TN ***** E-mail: *************@*****.***

Professional Summary

Reliable, detail oriented professional with extensive experience in data entry, document processing, donor record management, and confidential information handling. Known for exceptional accuracy, strong organizational skills, and the ability to work independently in fast paced environments. Bilingual in English and Spanish with a proven track record of supporting remote teams and maintaining high data integrity.

Core Skills

• Data Entry & Typing Accuracy (45 wpm)

• Database Management & Digital Recordkeeping

• Document Review & Quality Control

• Remote Work Productivity & Independence

• Confidential Information Handling

• Bilingual Communication (English & Spanish)

• Customer Support & Issue Resolution

Professional Experience

Specialist – Portfolio Data Management, Gift Administration

St. Jude Children’s Research Hospital – Memphis, Tennessee 2016 – 2025

Accurately process, review, and maintain donor portfolio data across multiple digital systems with a high level of precision.

Provide administrative support to remote relational teams, ensuring timely handling of confidential documents and digital records.

Collaborate with staff to support data hygiene initiatives, including scheduling and leading monthly Data Integrity Sessions.

Assist with Spanish translations and quality-checking donor communications, mail pieces, and strategy materials.

Support staff in applications including Blackbaud DMS, Tableau, and JIRA.

Manage incoming donor calls, providing excellent service and resolving a variety of account-related needs.

Trusted team member for onboarding, safety warden responsibilities, and business continuity operations.

Associate – Cash Room, Finance & Administration

St. Jude Children’s Research Hospital – Memphis, Tennessee 2012 – 2016

Processed donations through digital scanning tools including Mavro and Opex Scanner with high accuracy.

Maintained Excel based “Check Watch” list, ensuring proper tracking and reporting.

Assisted staff delivering donations for processing, ensuring documentation accuracy.

Representative – Bilingual Donor Services

St. Jude Children’s Research Hospital – Memphis, Tennessee 2011 – 2012

Handled high volume inbound calls in English and Spanish, assisting donors with account service, updates, and inquiries.

Processed donor correspondence from mail and bank sources with strong attention to detail and accuracy.

Education

Humanities/Music (undergraduate) — University of Puerto Rico – Río Piedras, Puerto Rico

Medical Terminology — Sheridan Technical Center – Hollywood, Florida

Certifications & Courses

Strategic Thinking

Prioritizing Your Tasks

Boosting Your Team’s Productivity

Inspire with Courageous Feedback Certificate

The Six Biases of Decision Making

Languages

English (Fluent), Spanish (Fluent)

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