Packaging Machine Operator and Lead Specialist
Resume:
Leshannon Mack
The Colony, TX *****
**********@*****.***
Professional Summary
Motivated and safety-conscious Packaging Machine Operator with hands-on experience in operating, monitoring, and maintaining packaging machinery in high-volume production environments. Skilled in machine setup, troubleshooting, and quality control, with a strong focus on minimizing downtime and maximizing efficiency. Known for being reliable, detail-oriented, and a team player with a solid understanding of manufacturing safety standards. Eager to contribute to a dynamic team and support smooth, on-time production operations
Authorized to work in the US for any employer
Work Experience
Packaging Lead
Frito-Lay-Irving, TX
March 2024 to Present
Helping machine operators troubleshoot, reviewing production numbers and helping operators changeover department equipment to different products. Packaging Machine Operator
Frito-Lay-Irving, TX
June 2022 to March 2024
• Set up, operate, and monitor high-speed production equipment
• Replenish materials and handle empty cases or other line issues
• Train fellow operators and assist with equipment troubleshooting
• Conduct quality checks and monitor for defective materials
• Accurately record data and adjust processes based on findings
• Clean and sanitize equipment and facility as required Picker
WorldPac-Flower Mound, TX
August 2021 to May 2022
Picking accurately and with at a fast pace
Billing Specialist
Spectrum-Irving, TX
January 2021 to May 2022
Explaining to customer the break down of their bill and services. Changing and cancelling customers services and taking payments.
Customer Service Rep
Wells Fargo
June 2018 to December 2020
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. My responsibilities are managing the skills of assisting customers as well as making the decisions for deferment approvals or declines.
Wells Fargo
Customer Service Rep 4
Handle escalated calls and assist with deferments. Assist with business accounts, military relief customers and Recreational loans.
Picker/Packer
AMAZON WAREHOUSE-Coppell, TX
April 2018 to June 2018
Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise. Obtain merchandise from bins or shelves.
Place merchandise on conveyors leading to wrapping areas. CIRCLE K
November 2016 to February 2017
Mar 2017-Apr 2018
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Greet customers entering establishments.
PLANET FITNESS
October 2014 to November 2016
TA
TELEPERFORMANCE
January 2012 to September 2014
ELDORADO CASINO AND RESORT
May 2009 to January 2012
Education
High school diploma
NORTHWOOD HIGH SCHOOL
2009
Upper secondary education
Skills
Microsoft Excel Warehouse experience Customer support experience within e- commerce industry Technical Support Calibration Basic math Proficient in navigating through computer systems, multi-tasking, and completing work in timely manner Machine operation Network Support Computer Networking Excellent communication skills with customers and peers Spreadsheets Machine maintenance Troubleshooting Help Desk Productivity software Attention to detail Software Troubleshooting Order Entry Microsoft Windows Client interaction via phone calls Computer operation Manual handling Desktop Support Microsoft Windows Server LAN Mechanical troubleshooting Technical Proficiency Customer issue escalation Forklift Industrial equipment troubleshooting Operating Systems Microsoft Outlook Responsible, Organized, and proficient in typing Power tools Manufacturing company experience
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