Agile Lead / Scrum Master specialist
Resume:
PROFESSIONAL SUMMARY
U.S. Citizen, Active TS/SCI, Certified Scrum Master and PMP-certified Project Manager with years of experience leading Agile transformations and guiding cross-functional teams within enterprise environments. Proven success facilitating multiple Agile teams and Agile Release Trains (ARTs) using Scrum, SAFe, Kanban, and Lean practices to deliver high-value software solutions. Experienced in PI Planning, Scrum of Scrums, backlog management, and continuous improvement initiatives that improve team velocity, predictability, and value delivery. Strong servant leader skilled at removing impediments, fostering a Lean-Agile mindset, improving program transparency, and enabling DevOps and test automation practices. Adept at driving organizational agility and team maturity across large-scale programs.
EDUCATION & CERTIFICATIONS
Master of Science (M.S.), Computer Information Systems
University of Maryland Global Campus, Adelphi, MD
Bachelor’s Degree, Human Resource Management
Institute of Management and Public Administration
Project Management Institute (PMI) Project Management Professional (PMP)
Certification #3243770
Scrum Alliance
Certified Scrum Master [CSM] 001716309
CUSTOMER SUPPORT
Senior Scrum Master / Project Manager
Apogee Engineering LLC – DISA FT MEADE / USSTRATCOM (NEC) Dec 2024 – Date
Serve as Senior Scrum Master and Agile Release Train (ART) facilitator guiding multiple cross-functional Agile teams through SAFe, Scrum, and Lean methodologies to deliver enterprise digital solutions.
Facilitate Agile ceremonies across multiple teams, including Daily Standups, Iteration Planning, Sprint Reviews, Retrospectives, and Program Increment (PI) Planning.
Act as Scrum of Scrums lead, coordinating dependencies across teams and improving cross-team communication and delivery flow.
Guide teams toward Agile maturity by implementing SAFe practices, Lean-Agile principles, and continuous improvement initiatives.
Lead PI planning sessions for Agile Release Train (ART) ensuring alignment between teams, product management, and enterprise objectives.
Improve team velocity and delivery predictability through improved backlog grooming, clear Definition of Done (DoD), and metrics tracking.
Partner with Product Owners and Product Management to prioritize backlog items aligned with business value and program objectives.
Identify and remove organizational and technical impediments, improving iteration goal achievement and reducing delivery delays.
Implement Agile performance metrics dashboards tracking velocity, cycle time, flow efficiency, and predictability.
Facilitate ART-level retrospectives and continuous improvement initiatives to improve delivery quality and reduce operational bottlenecks.
Promote DevOps and test automation practices improving release frequency and software quality.
Lead Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives) for cross-functional teams supporting DoD enterprise systems.
Manage 10-15-member technical teams including developers, cybersecurity analysts, and system engineers.
Scrum Master / Agile Coach
ASRC Federal – DISA JSP Enterprise Transport May 2021 – Dec 2024
Supported Agile teams transitioning from traditional project management to Scrum and Kanban frameworks within enterprise IT environments.
Coached multiple Agile teams on Scrum practices, ensuring consistent use of Agile ceremonies and adherence to Agile principles.
Facilitated iteration planning, backlog refinement, sprint reviews, and retrospectives to drive transparency and accountability.
Supported Product Owners in backlog prioritization, improving alignment between business goals and development efforts.
Led continuous improvement initiatives, enabling teams to identify process inefficiencies and implement corrective actions.
Assisted leadership with Agile transformation strategies and Lean-Agile cultural adoption.
Managed impediment tracking and resolution, collaborating with leadership and stakeholders to remove blockers.
Created Agile dashboards and reporting tools to monitor team performance and progress.
Senior Consultant / Customer Engagement Project Manager
Maximus Inc. – DISA CESO May 2018 – Apr 2021
Served as front-line customer engagement lead for DISA CESO, supporting over 11,000 global users, including SAPCO-appointed VIP customers within and outside the Pentagon.
Delivered Tier 1–3 customer support, including face-to-face VIP assistance, ensuring rapid issue resolution and high customer trust.
Led customer onboarding and lifecycle support by validating access documentation, coordinating approvals, and ensuring seamless service activation.
Acted as a trusted liaison between customers and technical teams, translating customer needs into actionable service requests.
Collected and analyzed customer feedback and service metrics to identify trends and continuously improve customer experience.
Project Analyst
National Aerospace Solutions – AEDC (DoD / Air Force) Aug 2015 – Apr 2018
Supported Agile delivery teams by managing project coordination, reporting, and Agile tracking processes.
Coordinated project activities across cross-functional development teams to ensure timely delivery of software features.
Supported Agile teams by maintaining JIRA boards, sprint metrics, and Agile reporting dashboards.
Assisted Scrum Masters and Product Owners with backlog management and sprint planning.
Helped implement Lean improvement practices and process standardization across development teams.
Provided leadership with project performance reports, risk analysis, and delivery metrics.
PROJECT COORDINATION & PROJECT MANAGEMENT
Project Coordinator
Verizon Media Sterling, VA Jul 2012 – Aug 2015
Led nationwide 5G network deployment initiatives, coordinating engineering, IT, and business stakeholders.
Addressed root causes of customer complaints through process redesign, improving service delivery timelines.
Developed executive communications, project plans, and ROI tracking to support leadership decisions.
Ensured compliance with SDLC, IMS, WBS, and federal acceptance processes (DI&A).
Balanced multiple concurrent projects while maintaining service continuity and customer communication
Project Manager
Cosmo Portals Bowie, MD Jan 2010 – Jun 2012
Coordinated IT business process improvements and UAT readiness across cross-functional teams.
Led end-to-end project delivery, ensuring customer acceptance and production stability.
Used workflow modeling and simulation tools to support customer-facing decision-making.
Managed DoD LAN/WAN and enterprise transport projects supporting DISA Joint Service Provider customers.
Coordinated engineering change proposals, schedules, budgets, and quality assurance activities.
TECHNICAL & PROFESSIONAL SKILLS
Customer & Service Delivery
Customer Relationship Management (CRM)
Strong Leadership Skills
Excellent Communication Skills
Strong Analytical and Problem-Solving Skills
Customer Onboarding & Support
Human-Centered Service Design
Performance Metrics & KPI Tracking
Project & Program Management
PMP Agile SAFe Scrum Waterfall
SDLC Risk Budget Resource Management
Schedule, Milestone, and Dependency Management
Technology & Tools
Jira, ServiceNow, Confluence, SharePoint
MS Project, Smartsheet, Asana, Trello
AI-assisted reporting, workflow automation, and data analysis
LAN/WAN, Cloud Services, Cyber Compliance (Nessus, OKTA)
PROFESSIONAL AFFILIATIONS
Project Management Institute (PMI) CompTIA Linux Academy Scrum Alliance
Contact this candidate