Operations-minded Remote Assistant and Support Specialist

MYKIRA THOMPSON

n +1-443-***-**** )n *******@*****.*** Open to Remote / Work-From-Home

Opportunities

PROFESSIONAL SUMMARY

Results-driven remote customer support and administrative professional with 5+ years of experience in call center, healthcare, and business operations environments. Proven ability to manage high-volume inbound calls, coordinate workflows, support leadership teams, and deliver excellent customer experiences in fast-paced remote settings. Recognized for strong organization, multitasking, and problem-solving skills while working independently. Seeking a fully remote role in customer support, intake coordination, or virtual administration. CORE SKILLS

Call Center & Phone Support • Customer Service & Client Relations • Remote Administrative Support • Appointment Scheduling & Data Entry • CRM Systems & Microsoft Office • Conflict Resolution & De-escalation • HIPAA Compliance • Remote Communication & Multitasking • Active Listening & Problem Solving • Time Management • Documentation Accuracy • Team Collaboration REMOTE TOOLS & SYSTEMS

CRM Platforms • Microsoft Office Suite • Google Workspace • Zoom • Microsoft Teams • Slack • RingCentral (familiar) • EMR Systems • Digital Scheduling Tools PROFESSIONAL EXPERIENCE

7Nexus — Remote Administrative & Call Center Support 2026 – Present

• Support daily operations of a growing remote call center and staffing business by managing inbound calls, scheduling consultations, and responding to client inquiries.

• Assist with candidate coordination, document organization, and CRM updates to maintain workflow efficiency.

• Provide administrative support including email management, data entry, follow-ups, and reporting tasks.

• Help streamline internal systems and support leadership with day-to-day operations.

• Deliver professional communication with clients and candidates while maintaining strong service standards.

Avenues Recovery Center — Behavioral Health Technician 2024 – Jan 2026

• Supported daily operations in a fast-paced healthcare setting while handling inbound calls and assisting with administrative workflows.

• Monitored patient behavior and documented daily progress while maintaining HIPAA compliance.

• De-escalated high-stress situations using strong communication and conflict resolution skills.

• Assisted with patient onboarding, phone inquiries, chart updates, and documentation accuracy.

• Collaborated with clinical teams to ensure smooth care coordination. She’s Bad Studios — Receptionist / Makeup Artist 2022 – 2024

• Managed high-volume inbound calls and scheduled 25+ weekly appointments using digital booking systems.

• Delivered strong customer service while maintaining front desk operations in a fast-paced environment.

• Processed payments, updated client files, and resolved scheduling issues efficiently.

• Maintained accurate calendars while coordinating with staff for workflow management.

• Supported customer communication through phone, messaging, and social platforms. Aging at Home Solutions — Caregiver 2021 – 2022

• Assisted dementia and hospice patients with personal care, meals, and mobility support.

• Monitored patient conditions and reported changes to healthcare professionals.

• Maintained accurate logs of medications and daily activities.

• Provided emotional support and companionship to promote well-being. Target — Customer Service / Call Center Support 2019 – 2020

• Handled 60+ inbound calls per shift assisting customers with orders, returns, and account concerns.

• Provided support via phone, chat, and in-store channels while maintaining professionalism.

• Resolved escalated customer concerns using strong problem-solving and empathy skills.

• Processed exchanges, refunds, and order corrections using CRM systems.

• Collaborated with team members to meet service goals and maintain workflow efficiency. Outback Steakhouse — To-Go Specialist 2018 – 2019

• Managed high-volume phone orders and coordinated with kitchen staff to ensure accuracy.

• Assisted customers via phone with order placement, updates, and issue resolution.

• Packaged and verified orders to maintain quality and satisfaction standards.

• Balanced transactions and handled order discrepancies professionally. EDUCATION & CERTIFICATIONS

High School Diploma — Graduated 2018

CPR Certified — Current

CMT Certification — 2025

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