Assistant Office Manager and HR Solutions Lead
Resume:
` ` Robin L Wilson
**********@*****.***
Dynamic HR professional with extensive experience in HR operations, data administration, shared services and customer support. Proven ability to lead high-performing teams, optimize HR processes, and drive compliance while delivering exceptional support to employees and leadership. Adept at problem-solving, process improvement, and ensuring seamless HR service delivery within fast-paced corporate environments.
` ` Key Skills
Leadership and Team Management / HR Shared Services / Data Administration / Performance Management Training and Development / Customer Support / ERP systems: SAP and SuccessFactors / ServiceNow / Workforce / Employee Support / Compliance and Confidentiality
/ Process Improvement / Cross-Functional Collaboration / Project Coordination / Critical Thinking / Time Management / Organization / Adapt to Change with ease. Professional Experience
Nutrien
HR Solution Center Team Lead – Data Administration, 11/14/2022-02/11/2025 Led a team in HR data administration, ensuring high-quality service delivery and compliance with company policies. Managed operational workflows, optimized processes, and maintained system integrity to support HR functions.
• Reviewed and monitored team quality standards and performance to exceed customer expectations.
• Processed annual performance reviews, focusing on goal achievement and personal development. Conducted individual check-ins
• Managed team schedules and attendance to ensure proper workforce allocation.
• Provided training and coaching to enhance team capabilities and meet departmental goals.
• Resolved escalated and complex HR inquiries efficiently and professionally.
• Analyzed Data issue trends to identify gaps and recommend improvements.
• Expert in ERP SuccessFactors and SAP.
• Maintained compliance with company policies, processes, and accountability measures.
• Served as a key contact for ERP system-related issues (SuccessFactors and SAP), ensuring seamless HRIS functionality
Nutrien
HR Support Services Coordinator – Tier 1, 05/16/2022-11/14/2022 Provided HR support services with a focus on cross-border employee transitions and data administration. Ensured compliance with international employment regulations and collaborated with key stakeholders for smooth employee experience.
• Planned, organized, and oversaw cross-border employee transitions between the U.S. and Canada, managing logistics, schedules, documentation, and stakeholder communication to ensure seamless execution and compliance with international employment regulations.
• Served as a key liaison between HR, Global Mobility, Data Administration, and business stakeholders, bridging operational gaps to support smooth onboarding and enhanced employee experience.
• Tracked progress, delegated tasks, and guided the Data Administration team to improve efficiency, ensure data accuracy, and maintain timely delivery of HR support services.
• Ensured regulatory compliance while managing operational workflows, and project timelines to support organizational goals.
Nutrien
HR Support Services Administrator – Tier 1, 05/2018-05/16/2022 Served as a primary HR customer support contact, delivering superior customer service and process improvements within the HR Shared Services Center.
• Responded to HR and payroll inquiries from employees, supervisors, and HR colleagues.
• Processed employee data changes, including new hires, terminations, and promotions.
• Ensured compliance with privacy regulations, safeguarding employee information.
• Collaborated with internal subject matter experts to resolve complex HR issues.
• Assisted in HRSSC projects, enhancing process efficiency and service delivery. Nutrien
AP Shared Services Support, 10/2017- 05/2018
Supported accounts payable operations by ensuring accurate expense processing, troubleshooting errors, and managing vendor interactions.
• Processed invoices, managed expense reports, and provided payment status updates.
• Delivered professional support for AP-related inquiries, enhancing process efficiency.
• Reported AP statistics and contributed to operational improvements. Pelco by Schneider Electric
Engineering / Site Administrator, Executive Assistant / HR Assistant, 06/2012 - 01/2017 Administrative Assistant, 03/2010 - 06/2012
Provided administrative and HR support across multiple functions, ensuring efficient operations and compliance with corporate policies.
• Managed sensitive HR functions, including onboarding, I-9 verifications, and offboarding.
• Educated employees on corporate systems and tools to improve adoption and efficiency.
• Controlled calibrated equipment and facilitated ISO audits and recertification.
• Coordinated logistics for multi-site meetings and monitored shipping and receiving operations.
• Processed purchase orders, tracked department expenses, and maintained financial oversight.
Certifications
Leadership Fundamentals
Leadership Fundamentals for Corporate
Communication Skills for Supervisors
Contact this candidate