Multifaceted Operations and Customer Service Leader

Eric C. Hefner

*** ****** ****. *********, **. **728 Cell: 706-***-**** Email: **************@*****.***

Profile

Friendly, self-motivated and engaging team player and leader that strives to perform their best. Detail oriented and experienced in a wide variety of professions. A multi-tasker who excels at being a fast learner and has a drive for excellence.

Experience

CUSTOMER SERVICE SUPERVISOR U.S.P.S. CHATTANOOGA, TN OCTOBER 2021 - PRESENT

·Manage, dispatch, and track carriers for 51 routes and a business collection route.

·Use various programs to ensure all mail and packages are delivered in allotted time.

·Time management duties for payroll.

·Resolve in house and online customer by complaints within allotted time.

·Complete and email numerous reports to close station with upper management.

·Won a customer service excellence award for myself and the station while removing us from a nationwide poor performance list.

OPERATOR AUDIA PLASTICS OCTOBER 2019 – OCTOBER 2021

·Pulled raw material from receiving warehouse and scanned to the line.

·Used mathematical formulas to make blends.

·Assisted with alarms and restarting of the machine.

·Took all finished material to the shipping warehouse and scanned it in.

·Learned multiple programs and equational formulas to create blends to meet and exceed customer expectations.

LEAD OPERATOR, QC J & J INDUSTRIES MARCH 2018 – OCTOBER 2019

·Inspected and monitored packs, changing and rebuilding them as needed.

·Operated fork and squeeze lifts and logged production.

·Proficient in all areas of the department; including operating three types of extrusion lines, lead operator, QC lab, and the CAM operating system.

·Efficiently learned and excelled in all aspects of the plant including QC, operations, and data entry.

LEAD OPERATOR SHAW INDUSTRIES OCTOBER 2015 – MARCH 2018

·Checked and verified labels.

·Completed daily paperwork.

·Ensured proper pack usage for current product.

·Maintained proper quality and safety standards.

·Led a four-man team, improving production while minimizing waste.

PRODUCTION LINE OPERATOR AEROTEK JULY 2014 – MARCH 2018

·Automotive Door Manufacturing

·Ran a P32R line.

·Operated a stretch bender, two presses, two sets of saws, and a welder.

·Executed all duties of the production line including Quality Control and making necessary adjustments to meet customer specifications.

PROFESSIONAL DRIVER INDEPENDENT CONTRACTOR JULY 2011 – JUNE 2014

·Over the road, nationwide.

·Confirmed loads, picked up and dropped off on time and undamaged.

·Performed all DOT requirements.

·Drove a class B box truck as a team. Accomplished never having a late or damaged delivery.

Education

GED- ARKANSAS DEPARTMENT OF EDUCATION MORRILTON, AR. 2009

Skills & Abilities

·Customer Service Experience

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Manufacturing Experience

·Experience in leadership roles

·Driving Experience

Activities and Interests

Home gardening, canning, gaming, camping, and my fur babies.

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