Computer Engineer

Juan Miguel Cejas Malagon

Miami, FL (Hialeah ****2) *********@*****.*** 712-***-**** linkedin.com/in/jmcejas

Professional Summary

Bilingual IT Support & Infrastructure Specialist with 15+ years of hands on experience supporting Windows environments, endpoints, and small to mid size network infrastructures. Strong background in Windows troubleshooting, endpoint support, and LAN/WAN connectivity in business environments. Experience supporting Active Directory user management, Microsoft 365 administration, network troubleshooting (TCP/IP, DNS, DHCP), routers and switches, and hybrid on site/remote support models.

Recognized for strong troubleshooting skills, structured documentation practices, and the ability to quickly learn and adapt to new technologies. Comfortable supporting IT infrastructure operations, endpoint environments, and network connectivity across SMB and multi site business environments.

Core Skills

IT Support & Troubleshooting (L1–L2)

Windows 10/11 Endpoint Support

Active Directory User Management

Microsoft 365 User Administration

LAN/WAN Network Troubleshooting

TCP/IP, DNS, DHCP Fundamentals

Routers & Switches (installation and troubleshooting)

VPN and Remote Access Support

Hardware & Peripheral Installation

Service Tickets / Work Order Systems

Technical Documentation & Knowledge Base Development

Bilingual Technical Support (English / Spanish)

Professional Experience

JMC Digital Solutions LLC — IT Support & Systems Consultant Miami, FL Jun 2025 – Present

Provide L1–L2 IT support for Windows endpoints and small business network environments across U.S. clients.

Troubleshoot operating systems, applications, connectivity issues, and access related problems.

Assist with endpoint setup, patching, software deployment, and remote troubleshooting.

Document troubleshooting procedures and implement structured workflows to reduce recurring incidents.

JMC Computer — IT Specialist Cuba & USA Mar 2023 – Jun 2025

Diagnosed, repaired, and maintained PCs, laptops, printers, and peripherals for residential and small business environments.

Delivered on site and remote IT support including Windows troubleshooting and printer configuration.

Configured secure workstations and assisted with basic network connectivity and router setup.

Avanware Soluciones SURL — IT Support & Infrastructure Specialist Cuba Jul 2022 – Sep 2023

Supported operational IT setup including workstation deployment and network connectivity for business clients.

Provided technical support services maintaining high service availability and reliability.

Coordinated vendors and maintenance activities to support client IT environments.

INFOPUNTO — IT Specialist Cuba Jan 2014 – Sep 2022

Supported large scale endpoint environments including PCs, printers, and network connected devices.

Performed preventive maintenance and hardware upgrades to reduce system downtime.

Assisted users with system configuration, access issues, and routine technical troubleshooting.

Education

B.S. Computer Engineering — Universidad de Pinar del Río

U.S. Degree Equivalency: Bachelor of Science in Computer Engineering (NACES Evaluation)

Certifications

CompTIA A+ — In Progress

Languages

Spanish: Native English: Professional

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