Versatile Customer Operations & Maintenance Professional
Resume:
Henry Kelly
Work Experience
Professional Experience
Customer Service Manager (CSM) Johnson Elite Services November 2024 – February 2026
Operations & Logistics: Managed work orders, payroll, and national account filing for credit applicants and companies.
Record Keeping: Maintained detailed customer files and service records to ensure administrative accuracy.
Asset Management: Tracked mileage, vehicle inspections, and repairs; managed a comprehensive inventory of tools and materials for all job sites.
Resident Assistant Charter Senior Living February 2022 – March 2023
Personal Care: Provided essential support to residents with daily activities, including bathing, dressing, and eating.
Facility Support: Assisted with household chores and organized activities to maintain a high quality of life for residents.
Laborer / Mechanic Dr Automotive & Truck Repair January 2013 – October 2019
Technical Repairs: Performed complex mechanical repairs on auto and diesel engines, including transmissions and hydraulic systems.
Systems Maintenance: Managed electrical wiring, brake repair, service writing, and tire services.
Administration: Handled billing for national accounts and managed standard work orders via Mitchell 1 and Auto Repair Boss.
Sales: Facilitated tire sales for major trucking companies, specializing in 11r 22.5 and Super Single tires.
General Laborer / Carpenter Serval Restoration Services May 2010 – November 2012
Carpentry & Remodeling: Specialized in fire and flood restoration, including structural repairs, framing, and finish carpentry.
Interior Finishing: Expertly installed sheetrock, vinyl siding, linoleum flooring, and ceramic tile.
Fixture Installation: Removed and replaced windows, doors, door frames, kitchen countertops, sinks, stand-up showers, and tubs.
Exterior Maintenance: Performed metal and shingle roofing repairs and installations.
Systems Repair: Conducted teardowns and reinstalls of flooring and basic plumbing systems.
Lawn Technician Less Lawncare January 2007 – March 2010
Grounds Maintenance: Executed precision mowing and weed eating for large-scale properties including cemeteries.
Landscaping: Managed mulch application and decorative hedge trimming to maintain property aesthetics.
Education
Mechanics and Customer Service Diploma Henry Co High School August 1992 – May 1996
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