Operational & Customer Service Specialist Resume Title

RANA SUMEER MOAZ ASLAM

Email: ****.***@*****.*** Mob: 92-301-***-****

Address: House #24, Street #8, Block-Y, New Multan, Multan.

A mission-oriented and accomplished person with diversified experience in Operational

Activities, Business Processes, and customer service. want to obtain a position that challenges

me and provides me the opportunity to use my full potential and I.T. skills effectively to improve

operations and contributes to the growth of that Organization.

EXPERIENCE

AUGUST 2016 - APRIL 2021

REGIONAL COORDINATOR MAWAKHAT PROGRAM & ALFALAH SCHOLAR ]

ALKHIDMAT FOUNDATION SOUTH PUNJAB

e Develop an operational plan which incorporates goals and objectives that work

towards the strategic direction of the organization.

e Ensure that the operations of the organization meet the expectations of its

donors, Board and beneficiaries.

e Interacting with project staff periodically to check their progress and necessary

requirements.

e Preparation of periodic reports (progress, financial, budget etc.) for management.

JUN 2014 - JULY 2016

STORE INCHARGE / THREE STARS HOSIERY PVT. LTD.MULTAN

e Develop business strategies to raise customers’ pool, expand store traffic and

optimize profitability.

e Achieve assigned sales goals.

e Ensure high levels of customers satisfaction through excellent service.

e Complete store administration and ensure compliance with policies and

procedures.

e Maintain outstanding store condition and visual merchandising standards.

e Report on buying trends, customer needs, profits etc.

e Propose innovative ideas to increase market share.

JUN 2012 - MAY 2014

ASSISTANT ACCOUNTANT / AIMS HOSIERY PVT. LTD.

e Preparing financial documents such as invoices, bills, and accounts payable and

receivable.

e Completing purchase orders.

e Managing payroll.

¢ Completing financial reports on a regular basis and providing information to the __

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