Logistics and Customer Service Specialist
Resume:
Jeremy Dekee Carpenter
knightdale NC
************@*****.***
Work history
Prime Now Associate (2017-2020 Nov)
● As a Prime Now Associate and Amazon Team member my job entailed ensuring packaging and labeling customer boxes were accurately completed in a timely manner.
● I order products with a high degree of knowledge in inventory control.
● Responsible for adjusting BOH, working back stock.
● Communicate with customers requesting special orders and I follow up with them with superior customer service.
● I order to replenish stock locations and perform a cycle count periodically that helps our back room inventory.
● Performed extra hours to support holiday demands always meeting suspense and completing them in a timely and professional manner. Because of my high knowledge of the workings of the Amazon Fulfillment Center I was tasked to represent and act in the best interest of store management and train new employees.
● I make command decisions based on sound business judgment and direct store employees in their duties before and after opening hours. When needed
● I receive truck deliveries ensuring all products are accounted for and all documents are processed correctly noting any deficiencies and reporting them as necessary through communication with Amazon’ Associate Amazon (2020-2021)
● Developed and implemented strategies to increase customer satisfaction and engagement.
● Analyzed customer data to identify trends and anticipate customer needs.
● Devised and implemented processes and procedures to streamline operations.
● Frequently inspected production area to verify proper equipment operation. Team member Moe’s (2024-present)
● Kept work areas clean, organized, and safe to promote efficiency and team safety.
● Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
● Worked different stations to provide optimal coverage and meet production goals.
● Developed strong cooperative relationships with coworkers and managers.
● Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
● Operated register to process payments and collect cash payment for order totals. Skills
● Cleaning
● Computer skills
● Shipping and receiving
● Equipment operation
● Customer service
● Cash handling
● Heavy lifting
Education
High School June 2016
NC Millbrook High School United States
Certifications
● microsoft word
● microsoft powerpoint
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