Versatile Customer Support Professional with Health Experience

RICHARD VESTAL

*** ******** *****, *********, ** 76018 Phone: 940-***-****

Email: *********@*****.***

Employment History

**/**** – Present Customer Support Representative Conduent, Cary, NC

Providing exceptional customer service by taking inbound calls in a remote environment. Solving members problems and helping them manage their accounts. Provide account balances, start dates, end dates, and product information. Assist with card activations and various account resolutions. Continually learning and improving your knowledge by utilizing continuous training and coaching that will be provided. Educating members on the benefits of their various accounts. Having fun and bringing fun to work.

11/2020 - 04/2022 Customer Support Representative, Computer User Support Specialists Henry Schein, Arlington, TX

Coaching customers through their queries relating to their software via different forms of communication (phone, email and online chat). Empathetically approaching customers question and reassuring them your're able to help them. Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Documents with them to guide them to a solution while ensuring they know you are with them every step of the way. Trouble shoot any question from our customers where the answer is not instantly obvious, using all resources availableto you to acheive this. Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.

03/2015 - 03/2020 Behavioral Health Technician, Psychiatric Technicians Greenhouse, Grand Prairie, TX

Orientated patients to their unit and program, providing continuous guidance as needed. Implemented individual treatment plans. Recorded patient behavior and reported to shift lead, case managers, and therapist. Provided a safe and supportive environment for clients in recovery. Provided medications and assisted in daily activities.

11/2016 - 12/2016 I TS Apprenticeship

Deloitte Services LP, Dallas, TX

PC setup and deployment for new employees using standard hardware, images and software. ? Assign users and computers to proper groups in Active Directory. ? Perform timely workstation hardware and software upgrades as required. ? Maintain inventory of all equipment and software. ? Install printer maintenance kits ? Answer/submit level one IT tickets per assigned users/managers.

08/2014 - 03/2015 Mental Health Technician, Psychiatric Technicians Hickory Trail Hospital, Desoto, TX

Take and record vital signs properly. Observe and documents any changes in a patient's appearance, behavior or ability to work toward treatment plan goals. Communicate changes in patient's condition to the charge nurse. Employ appropriate crisis intervention techniques as needed using facility approved Management of Assaultive Behavior (CPI/MAB) techniques as necessary. Employ appropriate crisis intervention techniques as needed using facility approved Management of Assaultive Behavior (CPI/MAB) techniques as necessary. Re-inforce the importance of medication compliance, and monitor activity of clients.

02/2015 - 03/2015 Mental Health Technician

Millwood Hospital, Arlington, TX

Take and record vital signs properly. Observe and documents any changes in a patient's appearance, behavior or ability to work toward treatment plan goals. Communicate changes in patient's condition to the charge nurse. Employ appropriate crisis intervention techniques as needed using facility approved Management of Assaultive Behavior (CPI/MAB) techniques as necessary. Employ appropriate crisis intervention techniques as needed using facility approved Management of Assaultive Behavior (CPI/MAB) techniques as necessary. Re-inforce the importance of medication compliance, and monitor activity of clients.

11/1993 - 08/2014 Psychiatric Nursing Assistant, Psychiatric Aides North Texas State Hospital, Wichita Falls, TX

Completed Physical checks and monitor patients to detect unusual or harmful behaviors. Recorded patient information to include, vital signs, eating habits, treatments, and discharge plans. Worked as a member of the treatment team which includes psychiatrist, psychologist, nurses and social workers. Supervised 3-11 shift staff to include preparation of performance appraisals. Developed work schedule assignments and templates to better assist the clients and staff in achieving treatment goals.

01/1984 - 11/1991 Military Pay Technician/Information Management Spe United States Air Force, Goldsboro, NC

Established, maintained, reviewed, determined processes, and closed payroll accounts for DoD personnel and their annuitants. Conducted payroll audits which required in-depth research of historical records data. Worked in Judge Advocates office as receptionist/clerk who set appointments and orientated newly arrived airmen to the base. Performed check cashing, exchanged foreign currency, and prepared travel pay vouchers for the Air Force Accounting and Finance Office while deployed during Desert Storm/Shield. Served as Computer Area Service Technician responsible for ensuring copiers, fax machines, computer workstations remained in good working condition by performing routine maintenance and troubleshooting.

Education History

Psychiatric Certification Program

Certificate of Attendance/Completion (Disabled Individuals)

North Texas State Hospital, Wichita Falls, TX

Financial Services Specialist Training School

Certificate of Attendance/Completion (Disabled Individuals)

United States Air Force,, None Selected

10/2016

CompTIA A CE Certification

Vocational School Certificate

Comp TIA, TX

06/1983

General

High School Diploma

Neptune Sr. High School, Neptune, TX

Occupational Licenses, Certificates and Training

10/2016

CompTiA A Certification NPower TSC

07/2014

Behavioral Health Technician North Texas State Hospital

07/1989

Financial Services Specialist

Air Force

Detailed References

References Available on Request

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