Customer Service & Administrative Specialist

Deborah Daugherty

*** *. ***** ******, ******, NJ 07036

Contact Phone 732-***-****/ Email: *******************@*****.***

Employment Objective: Customer Service or Administrative

Summary of Qualifications

•Customer Relations

•Appointment Maker

•Vendor Support

•Sales & Marketing

•Data Entry

•Speedwriting

•Account Management

•Invoice Processing

•File Management

•Credit Reports

•Admin & Reception

•Cash Handling

•Warranty Preparation

Software Proficiencies: Harvard Graphics, Word, Excel, Windows

With notable accomplishments in areas of:

Customer Service & Vendor Relations

• Intently listened and effectively assisted customers in their questions and concerns

• Skillfully scheduled and structured invoice payments to and from multiple vendors

• Addressed customer concerns about levels of service coverage with appliance repair warranties

• Scheduled/prioritized emergency service appointments regarding life threating appliance issues

• Created/structured comprehensive estimates for customer repairs and insurance billing reports

• Organized and accounted for inventory encompassing over a dozen manufacturers various parts

• Skillfully directed phone calls to several different departments

Sales & Marketing

•Answered questions & educated customers about various products in the retail environment

•Educated and empowered customers about buying and comparing various types of products

•Informed customers on upcoming sales and promotional events

•Set up eye catching displays to organize and showcase store services

Administrative

Arranged various reports in numerical order

Contacted customers and arranged payment regarding delinquent service account issues

•Received the mail and distributed it to different departments

•Scheduled appointments

•Made follow up calls on the appointments

•Distributed license plates to salespeople

•Issued keys to salespeople to take customers out on a ride with the cars

•Received checks and put them into the system

•Issued temporary tags to customers to put on their new vehicles

Employment History

Guest Services

Linden Wax and Skin Care Center – July 2021 – April 2022

Handled money

Greeted clients

Set up/Confirmed appointments

Appointment Setter

Deluxe Auto Sales – January 2020 – July 2020

Made 100+ calls a day to customers

Answered calls from customers

Emailed and texted customers for appointments

Set up appointments for customers to view cars

Customer Service

Maximum Quality Foods – August 2019 – November 2019

Took food orders from restaurants over the phone

Answered/Made calls to customers

Receptionist

Bell Ford – January 2019 – July 2019

Answered calls from customers

Set up/Confirmed appointments

Handled the cash from customers

Worked in service department

Education:

Certificate (Office Automation), Cittone Institute, Edison, NJ

Linden High School, Diploma

Contact this candidate