Office Manager/Bookkeeper/Restaurant Manger

Rebecca Hodgdon

775-***-****

************@*****.***

Experience

Maddie Crafts Airbnb’s. January/2025-to present

Head Cleaner for Airbnb’s

April/2021-January/2025

The Newport INN, in Newport Oregon - The Terimore Inn in Netarts Oregon, Oceanside Oceanfront cabins in Oceanside, Oregon -General Manager

• Customer service: Prioritize delivering excellent customer service, addressing guest concerns, and creating a memorable guest experience

• Fiscal management: Check financial performance, prepare budgets, and manage inventory

• Operations: Oversee daily operations, including organizing staff and ordering supplies

• Staff management: Manage staff, delegate responsibilities, and conduct staff training and development programs

• Marketing: Develop and implement marketing strategies

• Compliance: Ensure compliance with health and safety regulations

• Events: Coordinate events and functions

• Maintenance: Supervise maintenance and housekeeping activities

• Security: Oversee security measures and protocols

• Communication: Liaise with corporate management and report performance October/2019-April /2021

The Cleaning Crew, Reno, Nevada - Owner/Operator

• General cleaning: Dusting, sweeping, vacuuming, mopping, wiping down surfaces, cleaning windows, and removing trash.

• Restroom sanitation: cleaning toilets, sinks, mirrors, and replenishing supplies Floor care: Deep cleaning of hard floors, carpet shampooing, and spot cleaning

• Special projects: Cleaning high-reach areas, window washing, upholstery cleaning, or heavy-duty scrubbing

• Supply management: Keeping inventory of cleaning supplies and equipment

• Quality control: Inspecting cleaned areas to ensure standards are met

• Reporting issues: Communicating any maintenance needs or damage to management May 2017-October/2019

Applebee’s Bar + Grill - Manager

• Monitoring food safety standards adherence.

• Ensuring the highest level of service through interaction with our guests and staff.

• The ongoing coaching and development of our restaurant team members.

• Effective cash handling and reconciliation.

• Maintaining profitability by managing operational expenses.

• Data Entry-Apex Wellness Center Portland Oregon Summer ONLY

• Data Entry-Providence Medical Center Portland Oregon-Remote, Home, Night shift Sklls

• Bar management • Staff Management • Logistics

• Payroll

• Calibration

• Marketing

• Supervising experience • Negotiation

• Quality Assurance

• Contract negotiation

• Customer service

• Profit & Loss

• Cleaning

• Business Development • Management

• Training & development • Operations Management • Budgeting

• Computer Networking, Microsoft Word, Excel, PowerPoint

• Mentoring

• Sales

• Budgetary management

• Presentation Skills

• Inventory Control

• Process Improvement • Analysis skills • Google Suite • QuickBooks Education

September/1998-June/1999

Associate of Science in Childhood Education

Clatsop Community College - Astoria, Oregon

3

Certificates

CHA: Certified Hotel Administration DMCP: Destination Management Certified Professional CHS: Certified Hospitality Supervisor CHDM: Certified Hospitality Digital Marketer CHS: Certified Hospitality Supervisor CFPM: Certified Food Protection Manager CMP: Certified Hospitality Supervisor CFPM: Certified Food Protection Manager SERVSAFE: Food Manager Certification

*References upon Request

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