Loyal, Dedicated Call Center & Accounts Receivable Professional

RAY MCCART

Call Center & Accounts Receivable Professional

Williamstown, NJ 856-***-**** 609-***-**** *********@*****.***

Professional Summary

Dedicated Call Center Professional with over 20 years of experience in customer service, accounts receivable, collections, and financial services environments. Proven ability to manage high-volume inbound and outbound calls, resolve complex account issues, negotiate payment solutions, and maintain strong client relationships. Skilled in account reconciliation, dispute resolution, and customer retention strategies. Recognized for accuracy, efficiency, and consistently exceeding performance and collection goals in both remote and on-site settings.

Core Skills

Inbound & Outbound Call Handling

Payment Negotiation & Collections

Customer Retention Strategies

Conflict Resolution

CRM & Account Management Systems

Microsoft Office Suite

Skip Tracing

Team Leadership & Training

Professional Experience

Accounts Receivable Specialist (Remote)

NOVO March 2022 – October 2024

Spearheaded the launch of a new department specializing in reconciling small business lending accounts.

Managed a portfolio of 400+ accounts with exceptional accuracy and timely resolution.

Cultivated strong client relationships, strengthening customer retention and trust.

Resolved billing discrepancies and ensured accurate financial reporting.

Customer Service Representative II (Remote)

Freedom Mortgage October 2021 – March 2022

Supported loan officers by streamlining the customer refinancing process.

Handled high-volume inbound customer calls with professionalism and efficiency.

Delivered superior service, driving customer satisfaction and operational efficiency.

Assisted customers with account inquiries, documentation, and loan status updates.

Banking Specialist (Inbound Call Center)

TD Bank – Mount Laurel, NJ January 2017 – December 2019

Secured customer account integrity while resolving inquiries promptly and accurately.

Processed account transactions, disputes, and service requests in a fast-paced call center environment.

Promoted additional banking products and services, increasing cross-sell revenue and engagement.

Maintained strict compliance with banking regulations and security procedures.

Regional Sales Administrator

Keune Haircosmetics – Charlotte, NC July 2014 – August 2016

Orchestrated education and training programs across a seven-state territory.

Designed and executed marketing campaigns to drive event attendance and brand awareness.

Managed travel arrangements and prepared detailed operational reports.

Education

Camden County Community College

Associate’s degree (Business Coursework)

Highland Regional High School – Blackwood, NJ

High School Diploma

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