results-driven customer service & claims professional
Resume:
OBJECTIVE
Results-driven customer service
professional with extensive
experience in claims support and
dispatch, seeking to apply strong
communication, multitasking, and
problem-resolution skills to enhance
service efficiency and customer
satisfaction in a fast-paced
environment.
Ashley
Richardson
CUSTOMER SERVICE/DISPATCH/CLAIMS
Adaptable and results-driven professional with
ability in claims management, insurance
verification, dispatch operations, billing, and team leadership. Proven ability to streamline processes, improve client satisfaction, and lead initiatives in both corporate and entrepreneurial environments.
Recognized for a hands-on problem-solving
approach and a commitment to operational
excellence.
CONTACT
• ********@*****.***
• Cleveland, Ohio
EDUCATION
Bachelor of Science in Criminal Justice
(In Progress)
Southern New Hampshire University —
Manchester, NH
• Focus: Law enforcement, criminal law,
ethical decision-making, social justice, and
criminology.
Business Management Coursework
Cuyahoga Community College —
Highland Heights, OH
High School Diploma
St. Peter Chanel — Bedford, OH
SKILLS
Short term/Long term Claims
Acentra Health- Cleveland, Oh
June 2025-December 2025 (6-month contract)
. Reviewed short-term and long-term disability claims to determine eligibility for benefits under plan and policy provisions.
. Verified coverage, employment status, and benefit parameters in the claims system to ensure accurate and compliant determinations.
. Communicated with claimants, employers, providers, and internal teams to gather missing information and clarify inconsistencies in claims.
. Documented claim findings, rationales, and next steps in the claims platform while adhering to HIPAA, state, and federal regulations.
Head Dispatcher / Claims Adjuster
McAtee Plumbing and Cooling — Cleveland, OH
March 2024 – May 2025
. Lead dispatch and claims operations to
ensure timely, efficient response to clients needs.
. Enhanced claims workflow efficiency,
reducing resolution time by 30%.
. Coordinated interdepartmental and vendor
partnerships to uphold service standards.
. Trained new staff and developed procedural
improvements to boost productivity.
Loyalty / Claims Specialist
Marriott International — Solon, OH
August 2022 – March 2024
. Managed reservations, folios, and credit
• Claims Processing & Dispatch
Coordination
• Insurance Benefits & Client Billing
• Customer Service & Conflict Resolution
• Team Supervision & Training
• Property Management & Vendor
Relations
• Operations Strategy & Process
Improvement
• CRM Systems Microsoft Office
Communication
processing while supporting loyalty program
members.
. Created cases for complaints to forward to
corporate office
Billing & Benefits Specialist
Advanced Behavioral Therapy — Beachwood,
OH
August 2018 – March 2022
. Verified insurance coverage for ABA
services and communicated benefit
summaries to clients.
. Conducted regular re-verifications and
resolved discrepancies proactively.
. Generated invoices and maintained accurate
billing records in compliance with provider
policies.
Marketing/ Sales/ CEO
Lafear Cosmetics — Cleveland, OH
April 2021 – Present
. Built and operated a local cosmetics brand,
overseeing all marketing, sales, and financial
functions.
. Cultivated vendor relationships and launched
successful customer loyalty strategies.
Assistant Manager
Relentless Beginnings (Non-Profit) — Cleveland,
OH
June 2016 – August 2018
. Oversaw team workflow, developed
performance strategies, and led project
implementation.
. Acted as liaison between management and staff
to ensure clear communication and goal
alignment.
. Strengthened community outreach and
improved service delivery consistency.
Property Manager
Level Ground LLC — Cleveland, OH
February 2010 – March 2016
. Managed lease agreements, tenant relations,
and property maintenance.
. Led marketing efforts to attract new tenants and improve occupancy rates.
. Directed vendor negotiations and ensured
compliance with housing regulations
Contact this candidate