Customer. Service Rep., Receptionist, Reservationist, Professional

Dana Pacecca

Rapid City, SD ~ ******.***@*****.*** ~ 605-***-****

Summary

A motivated hard worker, who is reliable and punctual. I'm always eager to learn new trades and I accept new challenges.

I’m outgoing, goal oriented and a team player. I am also authorized to work in the US for any employer.

Experience

Spark Driver™

Shopper & Delivery Driver, Rapid City, SD

08/2023 - Present

Accept curbside or shopping & delivery offers that are sent to me through the app, then go to the store location that the offer is from and either shop and bag their order or pull up and pick up the curbside order, then deliver order to customer, follow the app prompts/questions to complete your order and get paid.

Smart Style

Licensed Cosmetologist, Rapid City, SD

12/2015 - 11/2024

Scheduling appointments phone & walk-ins • Retail Sales of Services & Hair Products • Hair Services & Consultations for clients-colors/perms/haircuts/waxing • Store product orders through distributors • Safety & Sanitation Procedures • Opening & Closing shifts

Cost Cutters Family Hair Salon

Licensed Cosmetologist, Rapid City, SD

12/2013 - 11/2024

Client Consultations & Hair Services • Opening & Closing shifts • Hair Services- colors/waxing/perms/haircuts • Safety & Sanitation Procedures • Continuing Education Classes

Smart Style

Licensed Cosmetologist, Rapid City, SD

05/2013 - 11/2024

Client Consultations for services & products • Safety & Sanitation Procedures • Hair Services on Clients • Schedule Appointments • Answer Phone • Customer Service • Retail & Service Sales

Headlines Academy Inc.

Jr. Cosmetology Instructor, Rapid City, SD

09/2009 - 11/2024

Taught Basics & Theory of Hair • Taught Laws & Rules for South Dakota Cosmetology Commission • Give and Grade Tests & Quizzes • Record Students Grades • Clinical Floor Instructor & Instructed Mock Boards Testing • Train Students on

Receptionist Desk & Customer Services Skills • Product orders through distributors • Practice proper Safety & Sanitation

Cost Cutters Family Hair Salon

Licensed Cosmetologist, Rapid City, SD

02/2004 - 11/2024

Client Hair Services & Consultations • Retail & Service Sales • Opening & Closing shift • Safety & Sanitation Procedures •

Reception Front Desk • Schedule Appointments

ASI Inc.

Customer Service Representative, Rapid City, SD

04/2002 - 11/2024

Schedule Service calls for GE Appliances • In-Bound call system • Trouble Shoot problems for customers • Handle Customer Complaints • Transfer In House calls to Correct Departments

JCPenney Salon

Front Desk Receptionist, Rapid City, SD

03/2002 - 11/2024

Answer Phone • Schedule client walk in & phone appointments • Retail Sales • Clean Lobby of Salon • Opening & Closing of Salon

Conseco Finance

Collections Specialist, Rapid City, SD

04/2000 - 11/2024

In Bound call system • Set Up payment arrangements for 1-29 day accounts • Take payments for 1-29 collections accounts • Monthly Team Goals • Customer Service

Highmore Herald Newspaper

Newspaper Correspondent/Advertising Sales & Layout, Highmore, SD

11/1997 - 11/2024

Advertising Sales • Advertising Layout • Photo Developer • Mass Printing & Production • Local Businesses Supplies & Printing • Sales of Office Products • Typing up News Articles

Fort Hayes Chuckwagon/Mt. Rushmore Tours

Reservations, Rapid City, SD

06/2024 - 10/2024

Answer phones book reservations, collect and input customers information and payments in Zaui software to book the reservations, print tickets, check emails and input 3rd party booked reservations from emails into our reservations software, verify that the reservations already entered in our system correctly for the next shift and open/close shift till & deposit.

Merry Maids

Professional Cleaner, Rapid City, SD

07/2023 - 08/2023

Load/unload cleaning equipment and cleaning supplies (vacuum/mop/rags/cleaning chemicals) into my car daily (am/pm), drive to clients location and follow directions on the tablet under their account. Typical cleaning job I would sweep/mop/vacuum floors, clean mirrors, toilets/bathtubs/showers and wipe counter tops.

G Detailing

Interior/Exterior Auto Detailer, Rapid City, SD

06/2023 - 07/2023

Answer phones, customer service booked appointments, gave quotes Exterior and Interior auto detailing, took payments, call customers tell them car was ready for pickup

Cambria Suites Hotel

Front Desk Agent/Reservationist, Rapid City, SD

01/2022 - 03/2022

Answering multi phone system Scheduling hotel reservations Opening & Closing of shift Customer Service Checking guests in & out of reservations Problem Solving

Skills

Guest services, Hospitality, Front desk, Multi-line phone systems, Hotel experience, Customer service, Detailing

Education

Cosmetology- Hair, Skin & Nails

Headlines Academy Inc., Rapid City

01/2004

European Facial Certified Artificial Nail Certified

High School Graduate

Highmore High School, Highmore, SD

05/1997

Certificates

Cosmetology License

Contact this candidate