Salesforce Technical Lead - Platform & Governance Expert

Calvin Clark, MIT

Philadelphia, PA 267-***-**** ***********@*****.***

https://www.linkedin.com/in/calvinclark-us/

Professional Summary

Salesforce Platform Owner and SME specializing in CRM Governance, Platform Management, and Lifecycle Management. Over two decades of experience delivering scalable technical solutions and managing complex global CRM ecosystems. Expert in leveraging data analytics (SOQL, SQL) to drive platform performance and user adoption.

Technical Skills

Salesforce Ecosystem: CRM, Community Cloud, Marketing Cloud, Configuration, Administration.

Platform Lifecycle: Release Management, Environment Management, Governance.

Data & Analytics: SQL, SOQL, Power BI, Tableau, Salesforce Dashboards.

Enterprise Tools: SAP CRM, ServiceNow (ITSM), Azure Cloud. Professional Experience Estee Lauder Companies Salesforce Platform Owner 2018 – 2025

Spearheaded the Salesforce platform management lifecycle, including CRM, Community, and Marketing Cloud.

Leveraged SOQL and SQL to glean insights from product performance data, optimizing system architecture.

Managed complex requirements gathering and maintained all regulatory and SLA documentation.

Partnered with product experience owners to drive the technical vision and long-term platform roadmaps.

Estee Lauder Companies Manager, Global Business Support (CRM Focus) 2007 – 2018

Championed SAP CRM requirements and led the transition to a global replacement CRM platform.

Directed a Global Power User Community to facilitate rapid system adoption and high user satisfaction.

Managed external vendors and aƯiliate management to ensure platform integrity and performance.

Education & Certifications

Master of Information Technology (Information Assurance & Security) – American InterContinental University.

Salesforce Certified Administrator (Credential ID 3215388).

Salesforce Certified Platform App Builder (Credential ID 20601274).

Contact this candidate