Experienced Security & Loss Prevention Leader
Resume:
John Moore
Gainesville, GA *****
***********@******.***
Professional Summary
Commited to business development, long-lasting relationships, and highly effective client relations management. 30 years of physical security and loss prevention experience. Build rapport with management, vendors, peers, clients, and technical specialists. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer
Northeast Georgia Health System-Gainesville, GA
November 2021 to Present
Safety of the public and hospital personnel is paramount to this role. Assist staff with 10-13/20-13 patient processing. Respond to emergency calls including combative patients. Input daily logs and variances as required. Work closely with officer teams, hospital staff, local law enforcement and all first responders. Certified to carry Asp Baton, Taser X26P and Taser X2 (CEW’s) by Axon, and qualified with and carry Smith & Wesson M&P 2.0 with magazine disconnect while on duty to include BR vest. Team player, always on duty when scheduled, never late for shifts, willing to cover short staffing. Security Officer 1
Northside Hospital-Cumming, GA
February 2021 to October 2023
Conducts activities to provide a safe and secure environment for Hospital patients, visitors, and employees. Required to interface with visitors, staff, physicians, patients and family members. Perform regular patrols on hospital and its satellite buildings and ensure optimal security. Monitor all requests for assistants and detained all unauthorized persons entering properly. Assist nursing staff in providing security to patients in case of escorts to transports. Manage emergency situations and ensured execution of disaster plans. Perform access control on security points and locked specific entrances as required. Administer smooth functioning of close circuit cameras and alarm systems for security control. Maintain security officers and send to locations as required. Prepare records of any incidents and investigation carried on same. Handle combative patients and assist with 10-13/20-13 patients. Director of Security
Marksman Security Corporation-Atlanta, GA
November 2019 to August 2021
Act as an advocate and on-site liaison between company and client to ensure the delivery of high- quality security services. Regularly meet with client representatives for status updates; address any concerns or potential problems; support security planning, assessments, and security metrics; review and update account documents including standard operating procedures; Reviews Security Officer site reports verifying accuracy and client directives have been satisfactorily followed; personally, inspect all posts as part the evaluation of security staff. Collaborate and communicate with other departments on site within the account to ensure requirements are met. Oversee and coordinate with company departments, and participate in the recruitment, selection, on-site training, development, and retention of staff. Evaluate service quality and initiate any necessary corrective action in a timely manner; Plan, assign, and direct work as needed. Counsel employees and carry out disciplinary actions, as necessary. Identify potential areas of vulnerability and risk. Facilitate the formulation of corrective action plans for resolution of problematic issues. Maintain a professional environment in full compliance with applicable laws, regulations, policies and procedures. Act to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures. Enforce laws, regulations, and policies effectively and professionally with those not complying and act to ensure staff resembles positivity and effectiveness during rule enforcement. Serve to maintain company, client, equipment, and supplies. Act to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment. Maintain and submit payroll records and other associate and business information. Remain on-site, called upon request, or when needed to ensure tasks are completed and communicated in a timely manner to client representatives; Prepare and coordinate staffing schedules for the account, in collaboration with company management as necessary. Act to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs.
Loss Prevention Agent
Marriott International, Inc.-Atlanta, GA
April 2019 to August 2021
Self-starting personality with an even disposition to effectively communicate with guests, team members and community. Adhere to polices/rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations. Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Site Security Manager
Allied Universal Security Services, Systems and Solutions-Roswell, GA June 2017 to October 2019
Responsible for a Cushman & Wakefield managed class A property including 4 separate buildings and retail shops. Close working relationship with client property management team. Manage all security related activity for the property. Close relationships with both Alpharetta and Roswell PD as well as emergency responders. Fully trained on CCTV and Access Control as well as fire panel operation and response. Vendor management responsibility along with annual training classes for active shooter, CPR/ AED, and other training classes as needed. 6 officers and 208 hours managed, weekly payroll and scheduling, hiring and firing as warranted. Produced 1st quarterly newsletter for all tenants. Director of Security
G4S-Atlanta, GA
October 2015 to June 2017
Assignment location at a Class A building in north Atlanta. Responsibilities include securing premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Responsible for protecting people and premises, detecting suspicious activity, assisting visitors and employees, and ensure the safety of occupants. Also responsible for scheduling shift assignments, weekly payroll coordination, disciplinary write ups as warranted, and client management meetings to discuss any issues with contract security policies and procedures implementation.
District Loss Prevention Manager
Loomis Armored US, LLC-Birmingham, AL
March 2014 to September 2016
Measure, Monitor and Manage all district branches for compliance with risk operational policies and procedures. Perform compliance audits on all branches of responsibility several times annually. Implement training as needed for various jobs throughout the company to include the Loomis Training Course, DOT, surveillances, etc. Responsible for claims investigations and resolution both on Cash in Transit losses and on casualty to include auto accidents and workers compensation cases. Certified Driver Aware instructor. Firearms expert on annual qualifications. Certification on interviewing and interrogation techniques presented by the FBI.
Site Security Supervisor
Wells Fargo Bank-Birmingham, AL
December 2009 to March 2014
Responsible for physical security program at the Birmingham based Wells Fargo Oxmoor Data Center. Managed 26 contract security officers and oversee all training. Maintained all security equipment consisting of 352 cameras, CCTV system, March Networks, Picture Perfect Badge Monitoring System, Metal Detection, X-ray, Hand Geometry Biometrics, FFT Perimeter Fence system. Consistently met all audit requirements and worked well with data center management and corporate properties teams. Loss Prevention Assistant VP and Senior Consultant Compass Bank-Birmingham, AL
June 2000 to November 2008
Responsibilities included interviewing/hiring new analysts, formulating annual plans, and issuing annual reviews. Managed team of 7 analysts who consistently met and exceeded annual goals with losses of over $13 million prevented annually. Directed, advised, trained, and coached daily operations of analysts. Reviewed cases for SAR reporting and filed SAR's where warranted. Developed, implemented and maintained daily procedures for reviewing and analyzing account activity for Patriot Act compliance, Account Takeover/Identity Theft prevention, and the Office of Foreign Assets and Control (OFAC) regulatory monitoring. Cross trained on BSA/AML, Kite detection, Deposit Fraud, and Counterfeit detection. Other titles obtained during my career progression: Education
Criminal Justice (Bachelor of Science)
University of Alabama at Birmingham-Birmingham, AL Skills
• Microsoft Word (10+ years)
• FFT
• CCTV
• Management
• Avigilon
• Logistics (5 years)
• Organizational Skills (10+ years)
• C-Cure
• Bank Secrecy Act
• Team Management
• Time management
• Communication skills
• Outlook (10+ years)
• Business Development
• Microsoft Excel
• Communications (10+ years)
• Training & Development (10+ years)
• Receptionist
• Customer Service (10+ years)
• Loss Prevention
• Powerpoint (10+ years)
• Pro-Watch
• Microsoft Suite
• Property Management
• Data center experience
• Leadership
• March Networks
• Security (10+ years)
• Excel (10+ years)
• Echo
• Surveillance
• Interviewing
• Team Player (10+ years)
• Winpak-XE
• Picture Perfect
• DSX (10+ years)
• Microsoft Outlook
• Vendor Management
Military Service
Branch: Air National Guard
Service Country: United States
Rank: E5
June 1991 to June 1997
Certifications and Licenses
Mental Health First Aid (MHFA)
May 2024 to Present
MHFA certification is a training program that teaches you how to identify, understand and respond to signs of mental health and substance use challenges. The program is administered by the National Council for Mental Wellbeing.
IAHSS Certification
May 2024 to May 2029
The International Association for Healthcare Security and Safety (IAHSS) is the only organization solely dedicated to professionals involved in managing and directing security and safety programs in healthcare facilities. IAHSS is a professional association with more than 3,000 members who are healthcare security, law enforcement, safety and emergency management leaders. CPR/AED Certification
December 2024 to December 2026
Successfully completed to cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Basic Life Support (CPR and AED) Program.
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