Retail & Digital Content Leader with 10+ Years Online Community Growth

Shawn T. Carroll

818-***-**** **********@*****.***

Professional Summary

Retail leader and digital content creator with 3+ years of management experience and 10+ years building and monetizing online communities. Skilled in customer experience, team leadership, live production, and digital marketing. Proven track record of increasing engagement, driving promotions, and managing end-to-end content and event operations. Core Skills

● Customer Service & Conflict Resolution

● Team Leadership, Scheduling & Training

● Content Creation (video editing, thumbnails, short-form content)

● Marketing Campaigns & Promotions

Professional Experience

Independent Multimedia Producer / Freelancer — Remote 2016 – Present

● Built and maintained a multi-platform content brand across Twitch, YouTube, and TikTok.

● Produced live and recorded content, managing full production workflow including OBS setup, editing, and publishing.

● Grew and moderated an active online community, resolving conflicts and maintaining a positive environment.

● Secured and executed sponsorships, affiliate partnerships, and promotional campaigns.

● Analyzed engagement metrics to refine content strategy and improve retention and growth. GameStop — Assistant Manager / Manager in Training Valencia, CA Nov 2009 – Jul 2013

● Led daily store operations, including staff supervision, scheduling, and training.

● Delivered high-quality customer service and resolved escalated issues effectively.

● Maintained merchandising standards and ensured product presentation quality.

● Organized product launches and in-store events to increase traffic and sales.

● Contributed to top 10 regional store ranking; recognized for leadership performance. Target — Customer Service Representative / Cashier Burbank, CA Aug 2007 – Jun 2008

● Provided front-line customer service and supported store operations.

● Assisted with loss prevention and customer issue resolution. Education & Training

Web Design Coursework / Certificate

March 2014 – November 2014

Additional Information

● Advanced computer skills; quick to learn new tools and platforms

● Strong time management and independent project execution

● Completed web design training during medical leave (2014)

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