Administrative Professional with 10+ Years Experience
Resume:
Marthia Nell Young
*************@*****.***
Professional Summary
Administrative professional with 10+ years of experience in front desk operations,
customer service, and office coordination across fast paced-environments. Skilled in
managing schedules. Handling high-volume calls, and supporting daily business operations.
Known for professionalism, reliability, and strong communication skills.
Core Skills
Front Desk Operations & Reception
Customer Service & Client Relations
Calendar & Scheduling Management
Microsoft Office (Word, Excel, Outlook)
Salesforce & Office Systems
Data Entry & Records Management
Travel Coordination & Logistics
Invoice Processing & Basic Accounting
Multi line Phone Systems (6-7 lines)
Professional Experience
Front Desk Coordinator/Administrative Professional
Fennemore - December 2013 – Present
Greet and assist clients and visitors, ensuring a professional and welcoming front
office environment
Manage multi-line phone system, directing calls and handling inquires efficiently
Coordinate conference room scheduling and daily attorney appointment calendars
Notify attorneys of client arrivals via phone and email to maintain smooth workflow
Process invoices and support accounts receivable tasks, including check scanning and logging
Prepare and maintain weekly Excel reports for postage, copies, and office tracking
Order catering for meetings and coordinate logistics for firm events
Issue and update security badges using internal systems
Submit building maintenance requests and coordinate with facilities as needed
Maintain office directories and support internal communications across multiple locations
Assist with special projects including large-scale scanning and document management
Administrative Assistant
Stellartech Research Corporation – July 2017 – August 2022
Supported executive operations including travel arrangements and scheduling for CEO
Processed and scanned invoices for accounts payable with high accuracy
Maintained daily mail logs using Excel and ensured timely distribution
Communicated with vendors regarding invoices and payment processing
Provided general office support, contributing to efficient daily operations
Receptionist
State Farm – November 2013 – 2015
Assisted clients with insurance payments both in – person and over the phone
Scheduled appointments and managed client intake for agents
Maintained client records and performed data entry with accuracy
Coordinated mail, shipping (UPS/FedEx), and outgoing client communications
Supported office operations and ensured a positive customer experience
Technical Skills
Microsoft Word, Excel, Outlook, Salesforce, Calendar Management, Travel Coordination,
Cash Handling, Badge Systems, Document Scanning Systems
Education
Menlo – Atherton High School
College of San Mateo – Business Administration Coursework
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