IT System Administrator
Resume:
********@*******.***
Las Vegas, NV 89123
Skills
Applying hardware and
software design
Technical Customer Support
Incident resolution
management
Root cause analysis
Incident prevention
Major incident reduction
Problem record resolution
PowerShell automation
scripting
Microsoft Azure
AWS
SCCM/MEM
Office 365
Intune
Software licensing
Vol Software licensing
SQL Server Reporting Services
(SSRS)
Data Flow Diagram
Production maintenance
Process optimization
ITIL Practices
Application Support
Application Management
Solarwinds
Track-it
SaaS
Rapid7
Complex problem solving
Team management/leadership
Team collaboration
Negotiation
Customer relations
High attention to detail
Goal-oriented
Results-oriented
SaaS
Rapid7
Vincent Raffael Azzaro
Summary
As a technically hands-on Systems/Networks Administrator with over 40 years' experience conducting systems, networks and communication repairs and troubleshooting and maintaining operating all platforms. In addition to providing technical solutions through high-quality service.
Experience
Staccato Vegas (Prairie Fire) - IT System Administrator Pahrump, NV
11/2024 - 02/2026
Facilitated needs assessment and contract management for 3rd party IT contractor to align services with departmental objectives.
Coordinated with 3rd party IT contractor to address departmental needs and future IT services.
Install, configure, and maintain servers, workstations, network devices, and peripherals.
Use MS SCCM/Intune to manage hardware, software, updates, inventory within the company.
Create power shell scripts for automation with software application.
Manage user accounts and access controls.
Perform system backups and recoveries.
Monitor system performance and identify potential issues, and future needs.
Implement and maintain system security measures.
Apply system updates and patches.
Maintain and troubleshoot the company's network infrastructure, including radio communication devices.
Managed network security measures, including firewalls, software licensing, asset management, and intrusion detection systems to safeguard company data.
Optimize network performance.
Implement and maintain network protocols and standards.
Install, configure, and maintain software applications.
Provide technical support to users for common application issues.
Troubleshoot and resolve application problems.
Recommend and implement new applications.
Provide technical support to users for hardware and software issues.
Document all IT procedures and policies, including preparing IT-related SOPs.
Research and recommend new technologies.
Managed cellular server deployment for staff and VIPs to enhance connectivity.
Review/approve department related expenditures.
Prepared and managed long-term IT capital requirements and projects to ensure alignment with organizational goals.
Supervising IT-support staff.
Education
11/1986
354 Hour Computer Operation
Program:
Grumman Data Systems
Institute
Woodbury, New York, USA
Graduate
06/1984
Combat Telecommunication
Operator MP Unit Clerk:
U.S. Army
Secret Security Clearance
Honor Graduate
06/1984
Two Year- Data processing
Program:
L.A. Wilson Technological Center
Lindenhurst, New York, USA
Graduated
06/1984
Diploma:
North Babylon High School
North Babylon, New York, USA
Websites, Portfolios,
Profiles
https://www.linkedin.com/in/vi
ncent-raffael-azzaro-358b174/
IT Avalon - Dreamscape/RIO Hotel Casino - System Administrator/Engineer 10/2023 - 05/2024
Diagnosed and resolved issues impacting system performance and accessibility to IT services within MS-Windows Server.
Design, implement, and maintain computer systems and networks, which may include personal computers, servers, networking equipment, operating systems, and software applications.
Managed hardware, software, updates, and inventory using MS SCCM/Intune to ensure operational efficiency.
Deploy new and replacement equipment for employee use, ensure proper installation of cables, operating systems, or software.
Installing new VMware software, monitoring performance, developing more effective techniques, and troubleshooting problems.
Manage and maintain all computer hardware and software, including disaster recovery.
Maintain and enhance security, recover lost data, and resolve system crashes.
Conduct routine hardware diagnostics and repair replace faulty components.
Identify and solve problems in existing hardware and software solutions.
I would track system health and recognize unusual network activity, network and system infrastructure, which may involve security sensitive actions like illicit network access or data transfer.
PowerShell scripting to create automation for frontdesk in Hotel/Casino application.
Develop training materials and procedures, and train users in the proper use of hardware or software.
Keeps up to date on current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.
Created reports to communicate IT performance and issues.
Maintain and update system documentation.
Oversee IT vendor selection and management, including hardware, software, networking, and telecommunications.
IT asset management (ITAM) with the IT Manager/IT Director to develop and manage to ensure that they are used, maintained, upgraded, and eventually disposed of properly at the end of their life cycle.
Also relies on financial, contractual, and inventory insights to track and make informed decisions about IT assets.
Maintain detailed documentation of Custom hardware configurations, including diagrams, setup instructions, and test results.
Assist in researching, designing, and implementing new programs.
Develop, modify, and maintain databases.
Oversee IT vendor selection and management, including hardware, software, networking, and telecommunications.
G2G Management - IT Manager (Hands On)
Las Vegas, Nevada
04/2023 - 08/2023
Secured corporate infrastructure supporting network of users, restaurants, and corporate entities.
Managed installation and maintenance of corporate equipment, network/telecom infrastructure, MS-Windows Server, and IT vendors/service providers for office, remote, field, and new restaurant openings.
Manages the Network and Infrastructure Support vendors that provide hardware and network/telecom functions.
Manages the Systems and Application Support vendors that provide help desk functions.
Oversaw IT vendor relationships, ensuring prompt issue resolution, recommending product enhancements, and maintaining awareness of product changes (office equipment, store POS equipment, network, telecom, mobile).
Deployment of a NOC/SOC environment to ensure a corporate network meets Industry Standards.
Maintain infrastructure inventory and software license management.
Facilitated coordination among various teams to streamline project workflows. Resource Logistics, Inc. (Contractor with Starbucks) - Release Technician Las Vegas, Nevada
03/2023 - 05/2023
Managed, installed, and maintained corporate equipment and network/telecom infrastructure, MS-Windows Server, and IT vendors/service providers for office, remote, field, and new restaurant openings.
Manages the Network and Infrastructure Support vendors that provide hardware and network/telecom functions.
Manages the Systems and Application Support vendors that provide help desk functions.
Managed IT vendor relationships, resolving issues, recommending product enhancements, and staying current on changes for office equipment, store POS equipment, network, telecom, and mobile.
Maintain infrastructure inventory and software license management.
Maintained and secured the corporate infrastructure while supporting the network of users, restaurants, and corporate entities.
Coordinated communication with various stakeholders to streamline processes. TEK Systems (Contractor with UHG/Optum) - IT Systems Analyst - Operations Las Vegas, Nevada
05/2022 - 09/2022
Configured and managed MS-Windows Server, AD, SCCM/MECM, VMWare, VMware ESXi, V-Center, V-Sphere, SEP, and PowerShell.
Use MS SCCM/Intune to manage hardware, software, updates, inventory within the company.
Managed users and groups in Active Directory, administering LAN and WAN to ensure smooth network operations.
Provided 24/7 on-call support for all hardware and software systems, including servers, desktops, laptops, and printers.
Delivered production support to resolve operational issues, enhancing system reliability.
Used Kubernetes for automating deployments.
Installs and configures Linux systems including back-end databases and scripts. Caesars Entertainment - IT Manager on the Gaming Product Team (Hands On) Las Vegas, Nevada
12/2021 - 03/2022
Managed the Gaming Product Team, including project plan development, deployment, and management.
Managed project funding, overseeing financial transactions and forecasting, while collaborating with SMEs to define hardware and software requirements.
Successfully managed multiple projects and was able to communicate effectively.
Conducted weekly and monthly status meetings, identified and managed project risks and issues, and communicated project results.
Ensured continuous availability of on-call support to resolve critical incidents promptly.
Supported production processes to reduce downtime and ensure operational continuity.
Executed procurement for hardware and software through Ariba P2P, aligning acquisitions with project specifications.
VM-ware with V-Sphere to update and track machines, software and updates. AppLovin (Machine Zone) - Senior IT Engineer
Las Vegas, Nevada
09/2015 - 10/2021
Provided critical incident updates to key stakeholders, ensuring timely communication during service disruptions.
Resolved high-impact incidents and restored services promptly to minimize disruptions.
Creates and manages all Problem tickets throughout their lifecycle.
Create and maintain SSRS to create, manage and deliver reports.
Administered a team of 6 technicians, overseeing network monitoring and troubleshooting efforts to enhance operational efficiency.
Diagnosed and resolved hardware and software issues while managing users and groups in Active Directory to maintain system integrity.
Implemented Windows PowerShell scripts and managed Google Apps.
Configured and maintained firewalls, switches, and routers.
Managed hardware and software inventory and worked with Azure and Intune to enroll machines into inventory database.
Created and deployed JAMF policies for MAC endpoints and MDM in Microsoft Azure/SCCM.
Manage systems routine backup, scheduling jobs, enabling jobs, enabling system logging and network logging of servers for maintenance.
Integrate and manage SaaS solutions.
Provide technical support by troubleshooting day-to-day issues with various Servers on different platforms.
Managed virtual machines and installed applications, patches, and software updates for MS-Windows Servers.
Delivered assistance for production environments to maintain system performance.
Data Flow diagrams via Smartdraw to show vendors, co-works and executives how products run in sequence.
Created virtual switches and network settings for redundancy.
Maintained OKTA with a SSO for all users.
Troubleshooting TCP/IP, Routing, Switching, Wireless, Subnetting, VPN, Firewalls, VoIP and Load Balancing.
Setup and maintained MS-Teams and Skype for Business and conducted quarterly audits on development portals.
Managed cloud infrastructure for running applications in AWS and Azure/Office 365.
Maintained & setup Aruba, Meraki and Palo Alto equipment. KGA Architecture - IT Network/Systems Manager (Hands-On) Las Vegas, Nevada
08/2007 - 09/2015
As IT Network/Systems Manager for KGA Architecture, I supervised 10 technicians.
I performed hands-on administration, monitoring, and troubleshooting of the Local Area Network (LAN) to ensure optimum performance and minimum downtime.
Troubleshot and resolved network problems and conflicts, ensuring uninterrupted service and system reliability.
Oversaw the configuration, management, installation, and deployment of critical IT server systems and racks within a MDF.
Power distribution for redundancy, cooling and network infrastructure.
Including MS-Windows Server, Active Directory (AD), Microsoft Exchange, DHCP, DNS, WSUS, WDS, Anti-Virus, and Backup Servers.
Ensured smooth operation of production environments.
Managed IT personnel activities, conducting performance reviews and processing PTO requests to ensure team effectiveness.
Oversaw security equipment including Watchguard Firebox X5500e firewall, Symantec Antivirus System Center, and Central Quarantine Server to protect company assets.
My efforts in lowering spam by 75% through firewall filtering and scripting custom rules in Perl demonstrated my ability to suggest improvements and make the system foolproof.
Converted MS-Exchange and MS-Office to Office 365.
I performed all levels of hardware and software systems support for all servers, desktops, laptops, and printers, BIOS/firmware/driver levels updates and was available 24/7 for on-call support.
References
Bill Oliver, Vice President of IT & Analytics, 702-***-****, *******@*********.***
Ryan Lam, Senior IT Automation Engineer, 408-***-****, *******@*****.***
David Heinz, Director IT Infrastructure, 702-***-****, ******@***********.***
Aaron Hutsell, Senior Engineer, 541-***-****, *.*********@*****.***
Robert Bernaldo, Cyber Engineer, 702-***-****, ********@*******.***
. #HRJ#3efd3aef-f9b2-4818-9799-213652589c75#
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