Dependable Delivery & Customer Service Specialist

BJ

BRITNEY JOHNSON

*******.****@*****.*** 360-***-**** Vancouver, WA 98664 WWW: Bold Profile Dependable professional with a strong background in customer service, logistics, and time management, skilled in clear communication and problem-solving. Proven ability to adapt and maintain a positive attitude in fast-paced environments. Ready to leverage skills and experience to contribute effectively to a new team.

• Safe driving

• GPS and route planning

• Loading and unloading

• Order processing

• Shipping and packaging

• Quality assurance

• Order verification

• Delivery recordkeeping

• Logistics

• Time management

• Adaptability and flexibility

• Problem-solving

• Team collaboration

• Effective communication

• Written communication

• Customer service

• Client interaction

• Attention to detail

• Supply chain management

Uber Inc. Portland, Oregon

Delivery Driver

12/2017 - 05/2022

Picked up food from various restaurants and delivered it to customers, ensuring satisfaction.

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Confirmed timely delivery and verified complete orders to enhance customer service.

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• Navigated routes efficiently to ensure timely deliveries. Communicated with customers to confirm delivery details and address concerns.

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Maintained vehicle cleanliness and ensured proper functioning of equipment.

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USAA Portland, Oregon

Licensed Insurance Agent

09/2021 - 01/2022

• Signed up new customers, contributing to growth in client base. Assisted customers with inquiries and provided detailed information on products, enhancing customer understanding.

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Answered incoming calls and communicated information to customers, ensuring timely support.

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• Safeguarded confidential customer data during registration. Completed data entry by entering company and customer information into the system.

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On a daily basis, I had to Utilize Microsoft Office tools - MS Word, Excel, Outlook, Powerpoint, as a way of organizing work.

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Amazon Inc. Richmond, Virginia

Delivery Driver

Delivered packages efficiently, ensuring timely handoff to customers and enhancing their satisfaction.

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Summary

Skills

Experience

06/2021 - 09/2021 Loaded and unloaded vehicle daily, verifying package accuracy and maintaining accountability.

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• Operated as an independent driver, setting my own pace and schedule. Responded to customer inquiries and relayed feedback to management for service improvement.

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Grubhub Portland, Oregon

Delivery Driver

03/2021 - 06/2021

• Picked up and delivered food from various restaurants to customers. Provided customer service by ensuring timely food delivery and verifying order accuracy.

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Communicated effectively with customers regarding delivery updates and concerns.

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• Managed routes using GPS technology for optimal efficiency and accuracy. Colorado State University Fort Collins, CO, US

Master of Science (M.S.) in Organizational Leadership Candidate 03/2026

Graduated magna cum laude

• Effective Organizations: Theory and Practice

• Decision Theory in a Global Marketplace

• Business Ethics and Corporate Social Responsibility

• Leading Diverse Teams

• Examination of Modern Leadership

• IT Management

• Managing Virtualized and Cloud Systems

• Managing Enterprise Resource Planning (ERP) Systems

• Business Continuity and Disaster Recovery

Portland State University Oregon

Bachelors of Science in Criminology and Criminal Justice 06/2023

• Crime Analysis

• Juvenile Justice Reform

• Global Perspectives on Crime and Justice

• Criminal Justice Research

• Human Behavior & Law

• Criminal Law & Legal Reasoning

• Theories of Crime and Justice

• Crime Control Strategies

• Punishment and Corrections

• Policing in America

Education

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