Operations & Service Excellence Professional

Fahim Arshad

** ***** ******, ****** ******, NY *1580

717-***-**** **************@*****.***

Professional Summary

Reliable and results-driven professional with extensive experience across customer service, logistics, transportation, hospitality, retail operations, and government support services. Known for strong work ethic, problem-solving ability, and consistent performance in fast-paced environments. Demonstrated success in managing daily operations, maintaining high service standards, and supporting team efficiency. Experienced in independent work environments requiring accuracy, time management, and customer engagement. Seeking a senior-level role where operational experience, reliability, and service excellence can contribute to organizational success. Professional Experience

Mail Carrier — United States Postal Service (USPS), Elmont, New York July 2024 – July 2025

• Delivered mail and packages accurately while maintaining strict delivery schedules and service standards.

• Managed assigned routes efficiently using strong time management and organizational skills.

• Provided professional service to residential and business customers.

• Ensured compliance with postal regulations, safety procedures, and operational policies. Driver / Independent Contractor — Uber, New York City May 2015 – November 2023

• Provided transportation services while maintaining high standards of professionalism and customer satisfaction.

• Demonstrated route efficiency, safe driving practices, and effective time management.

• Resolved service issues and customer concerns in a calm and professional manner. Front Desk Receptionist / Assistant Manager / Guest Services — Best Western Hotels January 2008 – April 2015

• Managed front desk and guest services operations as the primary contact for hotel guests.

• Handled check-ins, check-outs, reservations, billing, and payment processing.

• Delivered high-quality customer service and resolved guest concerns professionally.

• Coordinated with housekeeping, maintenance, and management teams to ensure smooth operations. Additional Experience

Operations Associate / Store Operations — Gas Station / Convenience Store, New York May 2004 – December 2008

• Managed daily store operations including opening and closing procedures.

• Handled cash management, POS transactions, reconciliations, and daily reporting.

• Oversaw inventory control, stocking, ordering, and product organization.

• Ensured compliance with safety regulations and fuel handling procedures. Seasonal Administrative Support / Tax Processing Associate — Pennsylvania Department of Revenue January – April 2009 (Seasonal)

• Assisted tax-season operations with document processing, data entry, and administrative support.

• Reviewed forms and records for completeness, accuracy, and regulatory compliance.

• Maintained strict confidentiality when handling taxpayer information. Technician – Cable, Internet, TV, and Phone Installation — Company Name, New York January 2009 – January 2010

• Installed and configured cable, internet, TV, and phone services for residential and business customers.

• Diagnosed service issues and performed troubleshooting to resolve technical problems.

• Maintained accurate service documentation and scheduling records. Education

HACC – Harrisburg Area Community College, Pennsylvania Part-Time Coursework 2011 – 2014

• Completed 21 college credits in Mathematics and English with mostly A and B grades. Skills

Technical: Microsoft Word, Excel, PowerPoint, Outlook, General computer operations, Data Entry (40 WPM).

Professional: Customer Service, Operations Management, Time Management, Problem Solving, Communication, Organization.

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