Senior Recruiting & Remote Office Manager
Resume:
Penni Sferlazza
Remote Office Manager Operations Bookkeeping Customer Service
ô Remote (U.S. authorized) 75087
ô **************@*****.***
ô LinkedIn: hƩps://linkedin.com/in/drpenni
Professional Summary
Professional Experience
Ofϐice Manager CFO HR QuickBooks Bookkeeper (Remote) 911 Touch Up LLC — Rockwall, TX 75087
June 2019 – Present, Same Group of Owners; started April 6, 2004 (21 years)
· Manage day-to-day remote office operaƟons for a service-based business
· Schedule and coordinate field service teams to ensure efficient job coverage
· Handle QuickBooks payroll, accounts payable, and accounts receivable
· Provide professional phone support and customer communicaƟon
· Maintain HR records, policies, and administraƟve documentaƟon
· Support leadership with reporƟng, organizaƟon, and operaƟonal oversight
· Sales, customer service, and customer retenƟon were always a priority
· Oversaw office operaƟons for a construcƟon company for over a decade
· Managed payroll, bookkeeping, invoicing, and financial tracking
· Scheduled crews and coordinated on-site services
· Delivered consistent, high-quality customer service
· Assisted in business development and the sale of a porƟon of the company Resume Continued ... Penni Sferlazza
Technical Skills
· QuickBooks (Advanced)
· MicrosoŌ Excel, Word, Outlook, Access, Publisher
· Adobe CreaƟve Suite (Photoshop, InDesign) AI,
· Full Cycle RecruiƟng and HR
· Google AnalyƟcs, Facebook MarkeƟng,
· SEO / SEM Fundamentals, Online MarkeƟng
· WordPress & Web Plaƞorms
Certiϐications
· CFCC – CerƟfied Faith-Based Clinical Counselor
· Valid Driver’s License
Assessments (Indeed)
· Scheduling — Proficient
· Filing & OrganizaƟon — Proficient
· Customer Focus & OrientaƟon — Proficient
Additional Information
· Authorized to work in the U.S. for any employer
· Strong typing, data accuracy, and documentaƟon skills
· Experienced in remote work environments
· Excellent home office setup with 1 GB wired internet
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