IT Desktop Support Administrator
Resume:
CONTACT
**********@*****.***
EDUCATION
Google IT Support Professional
Certificate — 2024
Associate Degree — Business
Management (In Progress)
SKILLS
Active Directory
Microsoft 365 / O365
Exchange Admin
Windows 10/11
SCCM
VPN & Network Troubleshooting
Network Protocols
Cisco VOIP
VMware
Printer Management
Remote Support Tools
2FA & Provisioning
User Account Lifecycle
Terminal Server / RDP
Endpoint Deployment
Desktop/Laptop Deployment
Multi-site Support
Corrie Enis
IT Desktop Support Administrator
PROFESSIONAL SUMMARY
IT Desktop Support professional with 10+ years of experience providing hands-on technical support in high-volume enterprise environments. Skilled troubleshooting hardware, software, authentication systems, and network connectivity issues while supporting users across varying technical skill levels. Experienced with Active Directory, Microsoft 365 administration, endpoint deployment, and multi-site support while managing multiple tickets in fast-paced IT environments.
PROFESSIONAL EXPERIENCE
Global Incident Analyst / Security Systems Support — Allied Universal (John Deere)
Provided enterprise desktop support across multiple locations including workstation troubleshooting, authentication issues, and system access management.
Supported enterprise access control systems including Lenel OnGuard.
Assisted with account setup, permissions, and authentication troubleshooting including 2FA.
Installed and configured workstation hardware including BIOS and firmware updates.
Troubleshot system access, hardware, and application issues while documenting incidents.
Lead – Technical Support / End-User Support — MarketSource
Provided frontline technical support for device setup, troubleshooting, and configuration.
Diagnosed hardware failures, software issues, and network connectivity problems.
Managed multiple support tickets simultaneously in a fast-paced environment.
Technical Customer Support — Advantage Solutions
Helped customers troubleshoot devices and answer technical questions.
Explained solutions clearly to non-technical users while building strong communication skills.
Contact this candidate