Remote Customer Service Specialist with Animal Enthusiasm

JOHN D. RYAN Metropolitan Phoenix – 602-***-**** ********@*****.***

REMOTE CUSTOMER SERVICE ASSOCIATE

Professional with the ability to provide the highest level of customer service in person or by phone. Exceptional interpersonal, written, and oral communication skills. Willing to go the extra mile to meet company revenue goals. Diverse background offers both team collaboration and management level positions. Major qualifications include:

Customer Service – Telephone Communication – Problem Solving – Membership Oversight

Inventory Management – Associate Training –Time Management– Team Cooperation

Cash Management – Client Recordkeeping – Organization – Store Management

Technical Support – Computer Troubleshooting – Microsoft Office

PROFESSIONAL EXPERIENCE

TIVITY HEALTH, INC. – Chandler, AZ 12/2021 – Present

Remote Customer Service Operator

Answer phones and answering prime membership clients’ questions or concerns.

CIRCLE K – Scottsdale, AZ 6/2015 – 11/2017

Customer Service Rep / Overnight Manager

Manage all store operations.

Oversaw store cash control. Maintained correct cash drawer reconciliation at shift end.

Received incoming and cross-referenced inventory against purchase orders.

Maintained a clean and presentable store to customers.

PARKING MANAGEMENT SYSTEMS – Scottsdale, AZ 9/2016 – 10/2017

Overnight Valet Manager

Managed hotel’s valet/parking area.

Parked and retrieved cars with zero accidents.

Audited all valet’s work during each day.

Closed books with at business day end according to company guidelines.

ADVANCED AUTO – Hazlet, NJ 1/2012 – 8/2012

Delivery Driver/ CRS

Maintained customer relationships with local auto shops

Selected and delivered parts to local clients.

Documented service parts computers to locate parts in stock

Kept warehouse stocked with current inventory needs by ordering items on time.

QUICK CHEK – Eatontown, NJ 1/2012 - 5/2015

Gas Station Manager

Managed all operations and sales activities for station with 20 pumping stations.

Interviewed, hired, and trained crew of 15.

Managed station inventory comprised of car accessories and assorted food items.

Ordered supplies and filed multiple state reports on time.

Continued…….

JOHN D. RYAN Page 2

602-***-**** ********@*****.***

PROFESSIONAL EXPERIENCE (Continued)

PRIME INGREDIENTS INC.– Saddlebrook, NJ 8/2009 – 1/2012

Assistant Shipping and Receiving Clerk

Participated in all aspects of production and warehouse safety and security.

Checked incoming material against invoices, ensuring all products met transportation paperwork.

Documented and reported damaged product to management.

Loaded material on truck for distribution; secured and banded merchandise from shifting during transit.

Placed incoming products on shelves in according to corporate designated floor plan.

PRIOR EXPERIENCE:

CERTIFIED COMPUTER SERVICES – Florham Park, NJ

Computer Support Technician (Remote and In-person)

Resolved computer issues and supported computer system users.

Remoted service included: installing server software, hardware, troubleshooting, and overseeing virus scanning,

Assisted with setting up equipment, program installation and operations.

Used desktop communications software such as Symantec.

CERTIFICATE / PROFESSIONAL DEVELOPMENT

Arizona Career Readiness Program, Arizona@Work – Phoenix, AZ

Communicating Effectively

Promoting Teamwork & Collaboration

Thinking Critically & Problem Solving

Problems Conveying Professionalism

EDUCATION

Various Classwork: Electrical Engineering, Northeastern University, Boston, MA

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