Dynamic Technical Support Leader in Electrical Repair
Resume:
Dynamic professional with a proven
track record at Battery Power Systems,
excelling in leadership and technical
support. Expert in electrical repairs
and customer relations, driving
successful project management and
innovative solutions. Adept at training
and scheduling, enhancing team
performance by 30%. Passionate about
delivering exceptional service and
fostering strong client connections.
Omax Inc.
Customer Service/Tech Support Kent, USA 01/2015 to Current
Java Billiards/Advanced Service
Owner and Operator Federal Way, USA 01/2002 to
01/2015
Battery Power Systems
Assistant Service/ Project Manager Pacific, USA 01/1996 to 01/2002
References upon Request
DF Doug
Fagundes
**********@*****.***
Roseville, California 95747
Overview
Skills
• Leadership and teamwork
• Technical support
• Software troubleshooting
• Electrical repairs
• Service quoting
• Parts ordering
• Problem solving
• Effective communication
• Customer relations
• Problem resolution
• Multitasking Abilities
• PPE use
• Critical thinking
• Computer skills
• Excellent communication
• Technical proficiency
• Customer service excellence
• Electrical and mechanical skills
• Maintenance and troubleshooting
• Problem solving strategies
• Field service management
• Training and scheduling
Experience
• Technical Support/Customer Service
• Electrical Engineering
• Remote Service/Phone Tech/Parts
• Software Upgrades and Remote Troubleshooting and Repairs
• Service Quotes with Parts, Travel, and Labor with Installs
• Managed all functions for daily business operations.
• Hired, trained, and dismissed Employees.
• Supervised recordkeeping / filling / inventory / ordering
• All machine troubleshooting & repairs in house
Project Manager on all out of state jobs / Planned / scheduled crews daily.
•
Researched / developed preventive maintenance program for major power back-up systems / large & small.
•
Designed / Installed major power plant back-up systems in the telecommunications field.
•
• C.D.L and Haz-Mat Certified
• Train All New Team Leaders
References
Elected Positions
• Board Director, Fife School Board, 9
• Commissioner, Fife Planning Commission, 10
BS
San Jose State University
Electrical Engineering
B.C.T.I.
Business Computer software
Education
Telecommunication electronics &
cabling Certified.
•
AC/DC installations & repairs
Certified.
•
• DC Power Plants Certified
Battery Installation & Removals
Certified
•
• Certified Customer Relations
• Field Service Certified
• Diplomacy with Tact Certified
• CPR Certified
• DC Electrical Engineer
Certifications
Telecommunication electronics &
cabling Certified
•
AC/DC installations & repairs
Certified
•
• DC Power Plants Certified
Battery Installation & Removals
Certified
•
• Certified Customer Relations
• Field Service Certified
• Diplomacy with Tact Certified
• CPR Certified
• DC Electrical Engineer
• City Councilmember, City of Fife (Position 3), 9
Contact this candidate