Customer Service & Reservations Specialist
Resume:
Brenda Moore
*** ******** ****** ****** *****, US
*********@*****.***
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job and and training in the field of Storage .Motivated to learn, grow and excel.
Telephone reservations
Supervision
Organization
MS Office
Payment processing
Customer service
Travel bookings
Problem resolution
High School - 1974
Belton High School - Belton, TX
Highest level of education was 10th grade.
GED - 1984
Temple High Adult Education - Temple, TX
Studies for completion of required subjects for
Gate Attendant - July, 2018 to March, 2022
US Corp of Engineers - Ft. Worth, Tx
Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual.
Took incoming calls and established a friendly rapport with callers by answering questions, making recommendations, and guiding conversations toward bookings. Managed and closed reservation calls to increase bookings by maintaining a strong knowledge of resort products, services, and facilities.
Was in charge of creating customer invoices, accepting payments, and handling refund and cancellation requests.
Had an excellent attendance record and was always on time for work. Professional Summary
Skills
Education
Work History
Account Service Representative - August, 2005 to May, 2012 Baylor Scott & White Medical Center — Temple - Temple, TX Used my data entry skills to accurately document and input statements. Explained billing procedures to customers, processed payments, and assisted with payment option setup.
Provided excellent customer service by following up on issues, [Action] and [Action]. Talked to customers to figure out the best ways to solve service and billing issues. Entered data into the [Software] system, including payments, account information, and call logs. Freight Clerk - August, 1995 to March, 2004
Wilsonart - Temple, TX
Had an excellent attendance record and was always on time for work. Inputted shipping information into a computer program and calculated freight and postal rates. Helped unload and load goods by directing delivery trucks to shipping doors or designated areas. Worked with shipping or freight companies to negotiate and arrange goods transportation. Court Clerk - May, 1992 to August, 1995
Belton City Finance - Belton, TX
Used discretion and interpretive judgment in frequent contact with callers. Used customer feedback to make recommendations to executive leadership for corrective action. Gathered court fees and fines and entered the totals into [Software]. Responded to information requests from the general public, attorneys, and other interested parties in person and over the phone.
Greeted, assisted, and directed visitors, vendors, and the general public using a professional, courteous, and respectful demeanor.
Took messages and transferred calls to appropriate colleagues by answering [Number] phone calls per
[Timeframe].
Assistant Apartment Mgr. - January, 1987 to March, 1989 Belton Garden Apartments - Belton, TX
Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
Provided tenants with emergency 24-hour on-call service for building issues. Coordinated with janitorial and engineering staff on maintenance and upkeep. Performed move-in and move-out inspections to determine damages and market readiness charges. Used [Software] to prepare and process lease and rental applications. Verified their income, assets, and expenses and completed a file tracking sheet for each applicant. Kept accurate, detailed records that were fully compliant with reporting requirements to meet all state, local, and federal housing requirements.
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