Multifaceted Customer Service Professional

Malaysia Gray

313-***-**** **********@*****.*** Glendale,Arizona

Professional Summary

Customer service-oriented professional with diverse experience in care, retail, and logistics. Known for strong communication skills, problem-solving, and a commitment to customer satisfaction.

Work Experience

Customer Service Representative

IntouchCX – Mesa, AZ

October 2025 – Present

• Handled inbound customer calls with professionalism and efficiency.

• Troubleshot customer concerns, ensuring quick resolution and satisfaction. Caregiver

BrightStar Care – West Bloomfield Township, MI

July 2025

• Assisted clients with daily living activities.

• Provided medication reminders and light housekeeping. Gas Station Attendant/Cashier

Citgo – Detroit, MI

March 2025 – June 2025

• Processed customer transactions as a cashier.

• Maintained cleanliness and organization of the station. Resident Care Assistant

Trinity Health – Rochester Hills, MI

October 2024 – February 2025

• Responded to resident call lights.

• Assisted with light housekeeping in resident rooms. Vehicle Porter

Leadec – Sterling Heights, MI

May 2024 – September 2024

• Scanned VIN numbers for inventory.

• Transported Dodge Ram trucks between locations.

Residential Aide

Balanced Home Care – Troy, MI

February 2023 – March 2024

• Administered medications and provided incontinence care. Home Health Aide

Aiding Hearts LLC – Bath, MI

July 2022 – November 2022

• Cooked and cleaned for clients.

Caregiver

Home Care Alternatives – Lansing, MI

June 2022 – July 2022

• Provided cooking and cleaning support.

Home Health Aide

The Medical Team – Lansing, MI

April 2022 – July 2022

• Prepared meals and supported light housekeeping.

Skills

• Customer Service & Communication

• Problem Solving

• Medication Administration

• Time Management

• Team Collaboration

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