IT & Data Operations Specialist

Courtney Hollis

Business Analyst

256-***-**** *********@*****.*** Hartselle, AL 35640

PROFESSIONAL SUMMARY

Detail-oriented IT professional with practical approach to solving complex technical issues, ensuring efficient and effective resolution. Persistent in implementing and maintaining robust IT systems, with strong skills in network administration, cybersecurity, and user support.

Forward-thinking Data Entry Administrator with strong organizational skills and proven track record in efficiently managing data systems. Proactive in identifying and solving issues, ensuring data accuracy and integrity. Optimistic and assertive, consistently meeting deadlines and exceeding performance expectations. Adept at fostering collaborative work environment through articulate communication and leadership abilities. SKILLS

Health information technology Information technology infrastructure EXPERIENCE

INFORMATION TECHNOLOGY, Sheffield, AL

Bank Independent, September 2018-Present

• Responsible for Software support

• Responsible for resolving Help Desk issues as needed

• Involved in implementing software projects as needed

• Responsible for setting up and maintaining VPN connections with IBS clients DATA PROCESSING/PAYMENT SPECIALIST/CUSTOMER SERVICE, Decatur, AL Interstate Billing Service, January 1999-September 2018

• Responsible for overseeing the funding and processing of daily batches for clients

• Assisted in overseeing workflow was completed in a timely manner

• Assisted with computer back-ups and posting as needed

• Responsible for daily and monthly balancing for accounting

• Data Entry

• Assisting customers with issues and complaints

• Posting and processing customer's payments to their accounts EDUCATION

HIGH SCHOOL DIPLOMA IN GENERAL STUDIES, AL

Danville High School, January 1998

COMPLETED COURSEWORK TOWARDS SOME COLLEGE, AL

Calhoun Community College

REFERENCES

References available upon request

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