Remote Customer Support Specialist with 8+ Years Experience

Billie Phillips

Wesson, Mississippi 601-***-**** *****************@*****.***

Professional Summary

Remote Customer Support Specialist with 8+ years of experience supporting customers with software products, billing questions, and account resolution. Known for clear communication, patience, and solving problems quickly while maintaining strong customer satisfaction.

Core Skills

Remote Customer Support, Technical Support, Call Center Operations, CRM Systems, Inbound and Outbound Calls, Billing Support, Collections, Account Resolution, Troubleshooting, Customer Retention, Conflict Resolution, Data Entry, Documentation, Time Management, Multitasking, Professional Communication Professional Experience

Customer Advocate / Collections - AT&T; (Aug 2022 - Nov 2024) Managed high-volume calls, resolved billing issues, negotiated payment arrangements, documented accounts in CRM systems, and de-escalated customer concerns. Seasonal Tax Product Support (Remote) Assisted customers with tax software navigation, login issues, troubleshooting, and filing guidance while meeting productivity standards. Product Support Specialist - TurboTax via Working Solutions (Nov 2018 - Aug 2021) Provided remote technical assistance including installation help, account troubleshooting, and step-by-step tax filing support. Owner / Operator - Phillips Distributing LLC (Sep 2009 - Nov 2018) Managed six delivery routes, logistics, inventory, merchandising, and retail customer relationships.

Technology

CRM Software, Remote Support Platforms, Microsoft Office, Online Communication Tools