Administrative Receptionist with 3+ Years Experience

CURRICULUM VITAE

OF

KATLEGO BOIKHUTSO RATSOGA

Home address: *** ***** ******, ******** ******, De dear 1984

Mobile : 071******* or 060*******

Email address: **************@*****.***

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OBJECTIVE

Professional Summaries

1. Dedicated and detail-oriented Administrative Receptionist with 3+ years of experience providing exceptional customer service, managing front desk operations, and supporting senior staff. 2. Results-driven and organized Administrative Receptionist with expertise in Microsoft Office Suite, Google Workspace, and customer relationship management software. 3. Friendly and approachable Administrative Receptionist with excellent communication and interpersonal skills, seeking to leverage my skills and experience to support a dynamic team. Professional Objectives

1. To obtain an Administrative Receptionist position in a reputable organization where I can utilize my skills and experience to provide exceptional support to staff and clients. 2. To secure a challenging and rewarding Administrative Receptionist role that allows me to grow professionally and contribute to the success of the organization. 3. To join a dynamic team as an Administrative Receptionist, where I can apply my expertise in customer service, administration, and technology to drive success and excellence. EXPERIENCE

Administrative Receptionist

Sunshine private clinic,sebokeng. vereeniging]

2019- 2024.

Reference: R Maduna :072*******

Key Responsibilities

- Managed front desk operations, including phone, email, and in-person inquiries

- Provided exceptional customer service to clients, visitors, and staff

- Coordinated travel arrangements, meetings, and events for senior staff using Microsoft Outlook

- Maintained accurate and up-to-date records, files, and databases using Microsoft Office Suite (Word, Excel, PowerPoint)

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- Assisted with administrative tasks, including data entry, mailings, and scanning Microsoft Skills Utilized

- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Microsoft Outlook for email management, calendar organization, and meeting coordination

- Microsoft Excel for data entry, tracking, and analysis

- Microsoft Word for document creation, editing, and formatting Achievements

- Implemented a new filing system using Microsoft SharePoint, resulting in a 30% reduction in document retrieval time

- Developed and maintained a comprehensive database of client contacts and interactions using Microsoft Access

- Consistently received positive feedback from clients and staff on my customer service skills and technical proficiency

EDUCATION

• CERTIFICATE IN ECONOMICS AND MANAGEMENT SCIENCES (NQF5) WITH MICROSOFT Office

(2021) . [University of South Africa]

• Grade 12 (2018) [ khutlo Tharo secondary school] SKILLS

Administrative Skills

- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Google Workspace (Gmail, Google Drive, Google Docs)

- Scheduling appointments and managing calendars

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- Data entry and record-keeping

- Filing and document management

Communication Skills

- Excellent verbal and written communication

- Strong interpersonal and customer service skills

- Ability to communicate effectively with diverse groups

- Conflict resolution and negotiation

Technical Skills

- Proficient in Microsoft Windows and macOS

- Experience with email management software (e.g., Outlook, Gmail)

- Familiarity with customer relationship management (CRM) software

- Basic knowledge of HTML and web design principles Soft Skills

- Time management and organization

- Attention to detail and accuracy

- Ability to work under pressure and meet deadlines

- Teamwork and collaboration

- Adaptability and flexibility

Language Skills

- Fluent in English

- Proficient in Sesotho

- Basic knowledge of isizulu

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