Resident Relations & Customer Service Specialist

Chakeira Cooper

Customer Service Specialist Resident Relations Service Excellence

Atlanta, GA 943-***-**** *********@*****.***

Professional Summary

Customer-focused professional with 8+ years of experience delivering high-quality service in fast-paced environments. Proven ability to resolve concerns, manage high-volume requests, and build strong customer relationships. Skilled in communication, conflict resolution, and improving customer satisfaction.

Core Skills

Customer Relations Conflict Resolution CRM Systems Service Requests Communication Time Management

Problem Solving Team Collaboration Data Entry

Professional Experience

Customer Service Representative / Maintenance Technician Woodward Management Partners 2024 – Present

• Manage high-volume service requests and ensure timely resolution.

• Serve as main contact for residents and resolve concerns professionally.

• Maintain strong customer satisfaction through effective communication. Customer Service Technician

Premier Placement 2023 – 2024

• Delivered customer support across multiple communities.

• Resolved issues efficiently and maintained service quality.

• Adapted quickly to fast-paced environments.

Resident Service Specialist

Harbor Group Management 2019 – 2022

• Built strong customer relationships and resolved concerns.

• Managed multiple service requests while maintaining quality. Customer Service Representative

Millennia Housing Management 2016 – 2019

• Provided daily customer support and maintained professional communication.

• Ensured customer satisfaction through timely responses. Customer Service Associate

AAA Apartment Staffing 2014 – 2016

• Delivered consistent service across multiple locations.

• Handled requests and ensured timely completion.

Certifications

EPA Universal Certification – Job Corps

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