Administrative & Client Relations Specialist with tech focus

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Ashley Timean

Winston-Salem, NC +1-470-***-**** *********@*****.***

Professional Summary

Administrative and client service professional with experience supporting senior government leadership, coordinating executive operations, and managing customer relationships. Skilled in administrative coordination, communication, and data management with growing technical expertise in Python programming, cybersecurity fundamentals, and web data extraction. Currently pursuing a PhD in Organizational Leadership with a technology concentration while developing analytical and data-driven problem-solving skills. Core Skills

Executive Administrative Support • Customer Service • Client Relationship Management • Project Coordination • Business Development • Communication & Documentation • Python Programming • Web Scraping • Data Analysis • Microsoft Office Suite Professional Experience

Administrative Manager - Office of the Deputy Minister of Health Ministry of Health, Ghana - Accra, Ghana 2020–2024

• Provided administrative and operational support for a senior government executive.

• Managed executive email communications and official documentation, ensuring timely responses and organized recordkeeping.

• Proofread speeches and prepared communication materials for official engagements.

• Coordinated virtual and in-person meetings for senior leadership, ensuring smooth communication between stakeholders.

• Organized travel logistics, appointments, and executive calendars. Business Development & Client Service Executive

Multisoft Solutions Ltd - Accra, Ghana 2019–2020

• Attended business meetings to understand customer needs and operational requirements.

• Participated in software demo meetings to recommend tailored solutions for businesses.

• Generated new business opportunities through targeted outreach and client engagement.

• Maintained strong client relationships to ensure satisfaction and retention.

• Promoted company services and supported sales growth through cross-selling strategies. Telesales Executive – Sales & Distribution Unit

MTN Ghana – aYo Intermediaries - Accra, Ghana 2018–2019

• Promoted insurance products to MTN customers through telesales outreach.

• Provided customer service support and product education. 2

• Maintained customer relationships while supporting sales targets. Education

PhD, Organizational Leadership (Technology Concentration) - In Progress - Carolina University, Winston-Salem, NC

MSc, Management Information Systems - Ghana Institute of Management and Public Administration 2023

BA, Integrated Development Studies - University for Development Studies, Ghana 2016 Certifications

Foundations of Cybersecurity - Google (Coursera)

Technical Skills

Python Programming • Web Scraping (Jupyter Notebook) • Data Mining (Weka, RapidMiner) • Data Visualization (Tableau) • SAP Business One • Sage One Accounting • Microsoft Office Projects

Web Scraping and Data Extraction Project – Coursera Data Course

• Developing Python scripts to extract and process data from websites.

• Performing data cleaning and analysis to generate structured datasets.

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