QA Tester with Remote Experience

Zachary Mangen

Bowie, MD ***** 301-***-**** *************@*****.***

QA TESTER

Professional QA specialist with strong background in software testing and quality control. Skilled in test planning, Bug tracking, and automated testing, with focus on ensuring software reliability and performance. Known for effective collaboration within teams and adapting to changing project needs to achieve the best results. Dependable and detail-focused, consistently contributing to delivery of high-quality products. Led small teams of testers and have taught/onboarded junior testers for various projects. CORE COMPETENCIES

User Acceptance Testing Test Plan Development Adaptability Data Analysis Effective Communication Bug Reporting Agile Methodology Project Management Quality Assurance (QA) QA Testing PROFESSIONAL EXPERIENCE

ZeniMax Media, Rockville, MD 09/2021 – 09/2025

Quality Assurance Tester

Executed comprehensive test plans to ensure software quality across multiple gaming platforms Xbox, PC, Switch and PlayStation. Mentored junior testers on best practices for test case design and execution, fostering team knowledge growth. Recommended changes to developers to improve the user experience.

• Identified and documented defects using Jira, facilitating timely resolution by development teams.

• Collaborated with cross-functional teams to enhance testing processes and improve overall product stability.

• Conducted regression testing to validate fixes and ensure no new issues were introduced during updates.

• Analyzed user feedback and system performance metrics to inform quality improvement initiatives within projects.

• Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.

• Ran extensive balance tests to ensure the product can be completed with various playstyles on all difficulty levels.

NOTABLE PROJECTS

Doom the Dark Ages Starfield Indiana Jones and the Great Circle Oblivion remaster Redfall EDUCATION

Bachelor of Arts (BA), Game Design – George Mason University, Fairfax, VA

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